Posted:2 days ago|
Platform:
Work from Office
Full Time
iScala Support - 4 Positions4 Responsibilities: Liaise with client application lead for day-to-day activities. Provide L2/L3 support for issues related to iScala ERP Finance Modules Attend all internal and client meetings. Monitoring and tracking tickets and alerts, ,maintain agreed SLAs Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB On-call support for P1 issues. Raise risks/issues (if any) on time. Skills & Experience Required: 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules Must HaveiScala - Budget, forecasting and actuals L2/L3 ticket support Good to HaveExperience in Hospitality industry Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc. Understanding of basic XML, Unix, and PL/SQL ITIL certification will be an added advantage. Excellent communication skills Ready to work in rotational shift.
Jade Global
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