IPCM (EUC- L2/L3 support )

• 4-6 years of Strong knowledge of

  Intune and MECM

  for troubleshooting deployment, policy, and updating failures.
• Expertise in

  Windows OS

  , endpoint performance analysis, event logs, and crash diagnostics.
• Strong understanding of

  Azure AD / Entra ID

  , MFA, SSO, Hybrid Join, Conditional Access.
• Advanced troubleshooting of

  network, VPN, DNS,

  certificate

  and authentication issues.
• Experience with

  security & compliance tools

  : Defender/EDR, BitLocker, WDAC/AppLocker.
• Skilled in

  performance monitoring

  using tools like

  SolarWinds, Intune Analytics, Log Analytics, KQL

  .
• Knowledge of

  Saviynt

  for identity/access-related escalations.
• Strong understanding of

  ITIL processes

  Change Management & Release Management.
• Ability to perform RCA, resolve high-impact incidents, and support escalations from L1/L2.
• Experience with asset/inventory tools such as Snow.
• Knowledge of change management and release management processes for enterprise environments.

The EUC L3 Support Engineer provides advanced troubleshooting and escalation support for Intune, MECM, Windows endpoints, identity, compliance, and security-related issues. The role focuses on resolving complex deployment failures, policy conflicts, update issues, identity/authentication problems, and endpoint performance incidents. L3 collaborates with security, infrastructure, and identity teams, supports change and release

• 10 to 15 years of Strong knowledge of

  Intune and MECM

  for troubleshooting deployment, policy, and updating failures.
• Expertise in

  Windows OS

  , endpoint performance analysis, event logs, and crash diagnostics.
• Strong understanding of

  Azure AD / Entra ID

  , MFA, SSO, Hybrid Join, Conditional Access.
• Advanced troubleshooting of

  network, VPN, DNS,

  certificate

  and authentication issues.
• Experience with

  security & compliance tools

  : Defender/EDR, BitLocker, WDAC/AppLocker.
• Skilled in

  performance monitoring

  using tools like

  SolarWinds, Intune Analytics, Log Analytics, KQL

  .
• Knowledge of

  Saviynt

  for identity/access-related escalations.
• Strong understanding of

  ITIL processes

  —Change Management & Release Management.
• Ability to perform RCA, resolve high-impact incidents, and support escalations from L1/L2.
• Experience with asset/inventory tools such as Snow.
• Knowledge of change management and release management processes for enterprise environments.

Role & responsibilities