Internet Marketing Executive

Role Objective

To assist the CRM team in managing customer interactions, coordinating between clients and internal departments, maintaining records, and ensuring a smooth post-sales experience for homebuyers.

Key Responsibilities

• Customer Coordination
• Assist in handling customer queries (calls, emails, walk-ins).
• Maintain regular follow-up with clients on payment schedules, document submission, and project updates.
• Support in sending booking confirmations, receipts, and demand letters.
• Documentation & Data Management
• Update and maintain customer details in CRM software / Excel trackers.
• Assist in preparing agreement documents, welcome kits, and handover files.
• Help with maintaining soft and hard copies of all customer-related documents.
• Payment & Collection Follow-ups
• Coordinate with the Accounts team to track payments and outstanding dues.
• Generate and share payment reminders or receipts with customers.
• Assist in preparing daily collection and outstanding reports.
• Handover Coordination
• Support in flat handover documentation, key handover checklists, and snag reports.
• Liaise with site and engineering teams for inspection and rectification updates.
• Customer Experience & Feedback
• Collect customer feedback post-handover and escalate issues to the CRM Manager.
• Help in organizing customer meets or events.
• Maintain a tracker for complaints and their closure status.
• Interdepartmental Coordination
• Work closely with the Sales, Accounts, and Project teams for customer-related updates.
• Ensure proper communication flow between departments regarding each customer’s status.

Learning Opportunities

• Understanding the end-to-end customer lifecycle in real estate.
• Exposure to documentation, legal, and financial aspects of property sales.
• Hands-on experience with CRM software, customer interaction, and process management.

Skills & Qualifications

• Pursuing or completed Bachelor's degree (BBA, BCom, MBA, or related field).
• Good communication and coordination skills.
• Proficient in MS Office (Excel, Word, Outlook).
• Organized, detail-oriented, and customer-focused.

Job Type: Full-time

Pay: ₹10,859.85 - ₹35,829.92 per month

Work Location: In person