INTERNATIONAL VOICE PROCESS (US PROCESS)

Job description This is a full-time on-site role for a Global Customer Support located in Vadodara. Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat. Address customer concerns, resolve problems, and ensure customer satisfaction. Handle customer complaints professionally and escalate issues when necessary. Communicate effectively with customers, colleagues, and other departments within the organization. Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

LANGUAGE REQUIREMENTS

Required English Ability Level Business Fluent Required Hindi Ability Level Business Fluent

QUALIFICATIONS:

Ability to resolve customer complaints and maintain customer satisfaction.

Excellent written and verbal communication skills in English.

Customer Service and Customer Experience skills for American customers desirable.

Ability to work in a night shift.

Knowledge of customer service principles .

Great attention to detail.

Ability to multitask and manage time effectively.

Experience in a related field is desired.

Any Bachelors / Master s degree

LANGUAGE SKILLS: Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

MATHEMATICAL SKILLS: Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:

• Provident Fund

Schedule:

• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Vadodra, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person

*Speak with the employer* +91 9328167263

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹24,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9328167263