INTERNATIONAL VOICE PROCESS (US PROCESS)

As a Global Customer Support representative in Vadodara, your role will involve responding to customer inquiries, providing assistance through phone, email, or chat, addressing customer concerns, resolving problems, and ensuring customer satisfaction. You must handle customer complaints professionally, escalate issues when necessary, and communicate effectively with customers, colleagues, and other departments within the organization, especially in a multicultural and multilingual context. Strong written and verbal communication skills are crucial for this role. Key Responsibilities: - Respond to customer inquiries and provide assistance through various channels - Address customer concerns, resolve problems, and ensure customer satisfaction - Handle customer complaints professionally and escalate issues when necessary - Communicate effectively with customers, colleagues, and other departments within the organization - Work in a night shift and demonstrate knowledge of customer service principles - Maintain customer satisfaction and resolve complaints - Utilize excellent written and verbal communication skills in English - Demonstrate Customer Service and Customer Experience skills for American customers - Exhibit attention to detail, multitasking ability, and effective time management - Interpret technical instructions and deal with abstract and concrete variables Qualifications Required: - Bachelor's or Master's degree is preferred - Experience in a related field is desired - Excellent written and verbal communication skills in English - Customer Service and Customer Experience skills for American customers are desirable - Ability to work in a night shift and knowledge of customer service principles This full-time, permanent position in Vadodara offers benefits such as Provident Fund, health insurance, and performance bonuses. The work schedule involves US shifts, and relocation to Vadodara, Gujarat before starting work is required. Proficiency in the English language is a must for this role which is in-person at the work location. If you are interested in this opportunity, kindly contact the employer at +91 9328167263.,