international voice process

Job Description

Job description This is a full-time on-site role for a Global Customer Support located in Vadodara. Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat. Address customer concerns, resolve problems, and ensure customer satisfaction. Handle customer complaints professionally and escalate issues when necessary. Communicate effectively with customers, colleagues, and other departments within the organization. Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context. LANGUAGE REQUIREMENTS Required English Ability Level Business Fluent Required Hindi Ability Level Business Fluent QUALIFICATIONS: Ability to resolve customer complaints and maintain customer satisfaction. Excellent written and verbal communication skills in English. Customer Service and Customer Experience skills for American customers desirable. Ability to work in a night shift. Knowledge of customer service principles . Great attention to detail. Ability to multitask and manage time effectively. Experience in a related field is desired. Any Bachelors / Master s degree LANGUAGE SKILLS: Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients. Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹24,000.00 per month Benefits: Provident Fund Schedule: US shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9328167263