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Movate Technologies
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International Voice Process -Tech support

International Voice Process -Tech support

Movate Technologies

1 - 5 years

2 - 4 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

Technical Support Technical Voice Process International Voice Process tech support International Call Center International Technical Support Network Support Voice Support Us Calling Bpo Voice Us Voice Process International Calling UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

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Movate Technologies

www.movate.com

Information Technology and Services

Fayetteville

501-1000 Employees

122 Jobs

Key People

Krish Muralidharan

CEO
Meera Kumar

Chief Operating Officer

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International Voice Process -Tech support

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International Voice Process -Tech support

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