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AABASOFT BUSINESS SERVICES
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International Voice Process

International Voice Process

AABASOFT BUSINESS SERVICES

1 - 5 years

0 Lacs

kochi kerala

Posted:12 hours ago| Platform: Shine logo

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Skills Required

english writing upselling us voice process english speaking problemsolving crm knowledge bachelors degree

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for the following tasks: - Handling US-based customer calls (outbound) - Resolving requirements and providing accurate information - Maintaining call quality, compliance, and documentation - Meeting performance metrics such as AHT, CSAT, etc. You are required to have: - 1+ years of experience in US voice process (support/sales) - Excellent English speaking and writing skills with a neutral accent - Good problem-solving skills and CRM knowledge - Comfortable working night shifts and rotational offs - Experience in the US healthcare, telecom, or banking domain - Upselling skills - Bachelor's degree preferred,

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International Voice Process