Handle incoming and outgoing calls from international customers, addressing inquiries, providing information, and resolving issues effectively and courteously.
Provide support through
non-voice channels (chat/email)
as per business requirements, ensuring consistent quality across all communication mediums.
Actively listen to customer needs, empathize with their situations, and offer accurate, comprehensive solutions.
Troubleshoot and resolve customer concerns efficiently, escalating complex issues to the appropriate department when necessary.
Maintain detailed and accurate records of all customer interactions and transactions in the designated system.
Adhere strictly to established guidelines, procedures, and quality standards for all customer interactions.
Continuously learn and adapt to new product information, system updates, and process changes.
Strive to achieve first-contact resolution whenever possible, ensuring high customer satisfaction.

Skills Requirement:

Excellent
verbal communication skills in English
, with a clear and neutral accent suitable for international communication.
Strong
written communication skills in English
for chat and email interactions.
Excellent listening and comprehension abilities.
Proven problem-solving skills to address customer concerns effectively.
Customer-focused mindset with a commitment to providing high-quality service.
Ability to work in a fast-paced and dynamic environment, adapting to changing priorities.
Basic computer proficiency and ability to navigate various software applications.
Strong interpersonal skills and a professional demeanor.

QUALIFICATION:

Bachelor's degree or equivalent practical experience.

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