International Voice Associate

Role Overview: As an International Customer Support Associate at our company's Chennai location (Ambit IT Park), you will have a flexible work schedule in rotational shifts. Your primary responsibility will be to effectively communicate with customers via voice, telephone, and email, demonstrating good etiquette. It is essential that you are a graduate willing to work in US time zones, possess excellent customer handling skills, and have the ability to learn networking concepts. Key Responsibilities: - Communicate with customers through various channels such as voice, telephone, and email with professionalism and good etiquette. - Identify customer issues and escalate to engineers when necessary. - Manage customer tickets, create licenses, and support accounts for clients globally. - Provide licenses to customers for software updates and offer L0 level technical assistance to rule out hardware errors. - Handle L0 cases for hardware failure confirmation and proceed with RMA processes. - Collaborate with cross-functional teams to ensure optimal solutions are provided to customers. - Work on a 24x5x365 schedule to ensure continuous support and customer satisfaction. Qualifications Required: - Graduation degree in any field. - Willingness to work in rotational shifts and US time zones. - Excellent customer handling skills. - Ability to learn networking concepts. (Note: No additional details about the company were provided in the job description.),