International Visa Solutions Architect

International Visa Solutions Architect Quampetence · On-site · Gurgaon, Haryana, India Full-time Location: 10th Floor, Capital Business Park, Sector-48, Gurgaon Reports To: Customer Support Manager / Services Manager / Team Leader Who We Are Quampetence is a leading Business Process Management (BPM) company, trusted by global enterprises and fast-growing startups across diverse sectors including Healthcare, Retail, E-commerce, Consumer Electronics, Online Gaming, Agrotech and more. We specialize in delivering end-to-end customer experience (CX) solutions from multilingual contact center operations to customer engagement, AI contact center services and retention strategies. We are proud to be a two-time Great Place to Work® certified organization and hold the ISO 27001 certification, reflecting our commitment to employee well-being, data security, and operational integrity. At Quampetence, we believe great customer experiences start with great people—and our diverse, collaborative, and growth-oriented work culture reflects that philosophy. About the Role You’ll be part of a fast-paced, customer-obsessed environment within a fast-growing travel technology platform that simplifies visa applications and enhances the global travel experience through digital innovation and a strong customer-first approach. In this role, you will engage with existing customers, gather feedback, address and neutralize grievances, and actively strengthen overall customer sentiment and brand trust while contributing to a seamless support experience for travelers worldwide. Key Responsibilities Make outbound calls to existing customers to gather feedback on their recent experience. Identify grievances, understand concerns. Manage customer sentiment by addressing issues professionally and ensuring customers feel heard and supported. Maintain a positive and empathetic communication style to neutralize negative experiences. Promote brand awareness by reinforcing key value propositions during customer interactions. Update and maintain call logs, customer feedback records, and issue trackers in internal systems. Collaborate with internal teams to highlight recurring issues and help improve customer satisfaction. Ensure adherence to process quality, compliance, and service delivery guidelines.   What We're Looking For Minimum 6 months of experience in an outbound calling process. Strong communication skills in English and Hindi. Ability to handle customer grievances with patience, empathy, and professionalism. Good listening skills with the ability to understand customer sentiment. Ability to remain calm and solution-oriented during challenging calls. Basic understanding of customer service practices and CRM tools. Self-motivated, disciplined, and target-driven. Experience in customer feedback, customer care, or retention calling processes. Prior exposure to a tech-enabled or travel-related environment is a plus.