International Reservation Sales Expert

About The Opportunity

• Handle inbound and outbound international reservation calls to book flights, hotels, transfers, and ancillary services while achieving defined sales and conversion targets.
• Use global distribution systems (GDS) and CRM platforms to research availability, process bookings, issue confirmations, and update customer records accurately.
• Apply upsell and cross-sell techniques to maximize average transaction value while maintaining customer satisfaction and compliance with fare rules.
• Process secure payment authorizations and refunds in line with PCI DSS and internal policies; escalate payment exceptions promptly.
• Resolve itinerary changes, cancellations, and service disruptions, coordinating with suppliers and international stakeholders to deliver timely solutions.
• Meet quality, productivity, and attendance KPIs; contribute to continuous improvement initiatives and share best practices with the team.
  

Skills & Qualifications

• Proven experience in international reservations or travel/hospitality sales within a contact center environment (on-site in India).
• Fluent spoken and written English with clear voice quality for international customer interactions.
• Hands-on experience with one or more GDS platforms (Amadeus, Sabre, Galileo, Travelport).
• Familiarity with CRM systems (Salesforce or equivalent) and contact center dialer software.
• Knowledge of secure payment processing and PCI DSS–aligned procedures.
• Strong revenue-generation skills: upselling, cross-selling, and objection handling for reservation products.
  

Preferred

• Multilingual ability (European languages, Hindi + English) for servicing diverse international markets.
• Experience with complex itinerary building and multi-supplier bookings.
• Previous exposure to airlines, hotel CRS, or tour-operator reservation workflows.
  

• Competitive on-site compensation with performance-driven incentives and sales commissions.
• Structured training program on GDS, product knowledge, and advanced sales techniques—clear L&D paths for high performers.
• Fast-paced, customer-centric culture with regular recognition programs and opportunities to work across international accounts.
  

Location: