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IntouchCX
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International Non Voice Process

International Non Voice Process

IntouchCX

0 - 5 years

2 - 4 Lacs

bengaluru

Posted:5 days ago| Platform:

Apply

Skills Required

email support customer support international non voice international chat process chat process communication skills customer service written communication typing speed non voice process international process bpo non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Hiring | International Voice | Non-Voice Process - Apply Now!

International Voice | Non Voice Process

Contact Details:

Mobile number : 8147091038

Email ID :

Walk-in : Monday to Friday

The role of Customer Support Associate (CSA), will be responsible for

Answering Customer support queries via
Email and Chat
Troubleshooting customer issues via Email and Chat
Answering player queries about features and functionalities of the clients service offerings
Answering questions regarding game issues and making recommendations
Escalate product related issues to internal teams & close loop

Requirements:-

An obligation to deliver exceptional customer service
Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Ensure policies and procedures are followed on all emails and Discord tickets
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned

Critical Skills:-

Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Have a personal interest in MMORPG and related communities
Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
Have a basic understanding of Web3 platforms and Blockchain
Ability to operate personal computer and CRM tools
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Educational/Work Experience and Requirements

Must have minimum 3-6 months experience in customer support
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus

Benefits:-

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

Contact HR Vaishali or WhatsApp your CV on 8147091038/ Email to

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