International Inbound Voice

Tech Mahindra Limited

1 - 4 years

1 - 4 Lacs

pune maharashtra india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

international voice process international bpo international call center

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Resolve billing issues using query-solving techniques and provide clear and concise information regarding billing or services.
Manage international inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Actively listen to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.

Required Profile:

Minimum of 6 months of international voice experience.
Understanding of billing concepts, including recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes.
Experience in resolving customer issues related to billing.
Strong communication skills with clarity in thought process.
Ability to handle challenging situations with customers.
Strong multitasking abilities and the capacity to make quick decisions independently.
Willingness to work in a 24/7 environment (rotational shifts, 5 days a week).
Customer-centric mindset with logical thinking and spontaneity.
Ensure timely and professional responses to all queries.

Perks and Benefits:

Cab facility both ways (pick-up and drop within transport radius).
Immense growth opportunities.
Loyalty bonus of up to 20,000.

Interview Rounds:

First Level - UAT / Operations
Second Level - Versant (Need to score 60 and above)

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