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International Customer Support

2 - 10 years

5 - 10 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Sales representative (CSR) to join our team in India. The ideal candidate will have 2-11 years of experience in customer service, showcasing a commitment to providing exceptional service and support to our clients.

Responsibilities

  • Manage customer inquiries and provide timely solutions to ensure customer satisfaction.
  • Develop and maintain strong relationships with clients to promote loyalty and retention.
  • Collaborate with internal teams to improve customer service processes and policies.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Train and mentor junior customer service representatives to enhance team performance.

Skills and Qualifications

  • 2-11years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in customer service software and tools.
  • Ability to work in a fast-paced environment and handle multiple tasks effectively.

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