International Customer Service Representative

Role Overview: You will be responsible for providing high quality Tier 2 Customer Support service to customers with a focus on 100% issue resolution and customer satisfaction. You will adhere to defined processes and procedures while handling inbound calls, emails, and chats. Your goal will be to achieve SLA targets and business outcome indicators set by the client. Key Responsibilities: - Receive inbound calls/emails/chats and ensure accurate logging of cases and interactions in the required tool - Provide recruitment support to candidates as per defined processes - Assist customers with navigational support on self-service portal - Conduct security verifications in compliance with company policies and GDPR guidelines - Make outbound calls to customers as needed following client/company guidelines - Maintain high call/data quality standards and productivity targets - Communicate effectively with peers and supervisors - Adhere to company and departmental policies and procedures - Keep process repositories updated with the latest information - Ensure punctual attendance and minimize customer complaints through exceptional service Qualification Required: - Efficient use of customer service technologies including Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer - Technical aptitude and ability to learn quickly - Excellent verbal and written communication skills - Prior international BPO work experience preferred but freshers are also acceptable Additional Details: - Job Types: Full-time, Fresher, Contractual/Temporary - Contract length: 6 months Company Benefits: - Commuter assistance - Flexible schedule - Food provided - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund Education Requirement: - Bachelor's degree required Work Location: - In person,