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International Customer Service Representative SkillVertex

0.0 - 4.0 years

0 Lacs

karnataka

On-site

Role Overview: You will be responsible for providing high quality Tier 2 Customer Support service to customers with a focus on 100% issue resolution and customer satisfaction. You will adhere to defined processes and procedures while handling inbound calls, emails, and chats. Your goal will be to achieve SLA targets and business outcome indicators set by the client. Key Responsibilities: - Receive inbound calls/emails/chats and ensure accurate logging of cases and interactions in the required tool - Provide recruitment support to candidates as per defined processes - Assist customers with navigational support on self-service portal - Conduct security verifications in compliance with company ...

Posted 1 day ago

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