International Customer Service

Hiring for International Customer Service

Job Location : Mulund,Mumbai

Salary : upto 28k in hand

Minimum 1 year of experience in International BPO

Role Description

This is a full-time, on-site International Customer Service role based in Mumbai. The International Customer Service Representative will be responsible for addressing customer inquiries, providing exceptional support, maintaining strong customer relationships, and ensuring high levels of customer satisfaction. Regular tasks include managing customer interactions via phone, email, or chat, resolving complaints, providing accurate information, and enhancing the overall customer experience to meet service excellence benchmarks.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction strategies
• Proficiency in Customer Experience improvement and ensuring high-quality service delivery
• Excellent Phone Etiquette and communication skills
• Ability to effectively solve problems and handle challenging customer interactions professionally
• Fluency in English, with additional languages as a plus
• Ability to work collaboratively within a team and adapt to a fast-paced environment
• Previous experience in customer service or a similar role is preferred
• A bachelor's degree or equivalent educational background is advantageous