international customer Care

Smart Vision Consultancy Services

0 - 2 years

2 - 4 Lacs

gurgaon haryana india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

crm zendesk salesforce google workspace

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Provide outstanding customer support to US and UK clients via phone, email, live chat, and other digital platforms.
Handle inquiries related to product information, order status, returns, refunds, technical issues, and account management.
Resolve customer complaints and issues with professionalism and efficiency, ensuring a high level of satisfaction.
Collaborate with internal teams (Sales, Logistics, Product, Technical Support) to ensure customer issues are resolved accurately and timely.
Maintain knowledge of company products, services, promotions, and policies.
Use CRM tools (e.g., Salesforce, Zendesk, Freshdesk) to document interactions and manage tickets.
Ensure service-level agreements (SLAs) are met and performance targets are achieved.
Adapt communication style to suit the cultural expectations and tone of the US and UK customer bases.
Escalate complex or unresolved issues to appropriate departments as needed.
Gather customer feedback and contribute to process improvements.

Qualifications & Requirements:

Bachelor's degree or equivalent work experience.
2+ years of experience in customer service or support, preferably in an international or e-commerce environment.
Fluency in English with excellent written and verbal communication skills.
Strong understanding of US and UK cultural norms and customer service expectations.
Experience with CRM systems like Zendesk, Salesforce, or similar tools.
Ability to multitask and remain calm under pressure.
High attention to detail and problem-solving skills.
Flexibility to work across multiple time zones, including evenings or weekends if needed.
Tech-savvy with good knowledge of MS Office, Google Workspace, and online communication platforms.

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