International Chat Process. Walkin from 28th Nov To 1st Dec

International Chat Process is responsible for providing excellent customer service via live chat and messaging platforms. This role involves understanding customer needs, answering inquiries, recommending our services, and converting chats into successful sales opportunities.

Key Responsibilities

• Engage customers in real-time through chat to understand their needs and provide tailored product recommendations.
• Respond promptly to inbound sales inquiries and follow up with potential leads.
• Upsell and cross-sell products based on customer interest and behaviour.
• Achieve or exceed daily, weekly, and monthly sales targets.
• Maintain product knowledge to offer accurate information and advice.
• Handle multiple chats simultaneously while maintaining high service quality.
• Update CRM systems with lead and sales information.
• Collaborate with sales, marketing, and customer support teams to optimize chat strategies.
• Resolve basic customer service issues or escalate complex ones to the relevant department.

Requirements & Qualifications

• Bachelor's degree in marketing, business, or related field is a plus.
• Previous experience in International process, especially in international chat and sales or digital channels, is highly preferred.
• Excellent written communication skills with a persuasive tone.
• Strong interpersonal and problem-solving abilities.
• Comfortable working in a fast-paced, KPI-driven environment.
• Familiarity with chat platforms, CRM tools, and e-commerce platforms.

Skills

• Strong typing speed and accuracy.
• Sales-oriented mindset.
• Multitasking and time management.
• Product knowledge.
• Customer-centric approach.
• Tech-savviness and adaptability.

KPIs (Key Performance Indicators):

• Chat-to-sale conversion rate.
• Average response time.
• Customer satisfaction score (CSAT).
• Number of chats handled per shift.

Benefits:

• Attractive compensation package
• Opportunities for career growth in international customer support.
• Performance Bonus

Shift & Timings: