International BPO Voice Process

Job Title:

Location:

About the Role:

Customer Service Executives

Key Responsibilities:

• Handle inbound/outbound calls for international customers (US/UK/Australia).

• Resolve queries, provide accurate information, and ensure customer satisfaction.

• Maintain professionalism and empathy in all customer interactions.

• Update and manage customer records in the system.

• Meet performance targets related to quality, productivity, and customer satisfaction.

• Adhere to process guidelines, company policies, and compliance standards.

Requirements:

• 6- 12 months of international voice process experience is mandatory.

• Freshers with excellent communication skills may apply.

• Excellent verbal communication skills in English.

• Strong problem-solving, active listening, and interpersonal skills.

• rotational US/UK/ Australian night shifts

• Rotational 2 week offs.

• Immediate joiners preferred.

Perks & Benefits:

• Salary up to 40K + performance-based incentives.

• Career growth and learning opportunities.

• Work in a dynamic and supportive environment.

How to Apply: