International BPO

0 years

2 - 0 Lacs

Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Candidate should have excellent English communication skills and ready to work in Night shift for International US Collections process.

Key Responsibilities:

  • Make outbound calls to international clients based on pre-defined lists or leads.
  • Handle inbound calls professionally and address customer queries related to products, services, or general inquiries.
  • Understand customer needs and offer solutions to meet their requirements.
  • Achieve and exceed monthly targets in terms of calls made, customer satisfaction, and sales (if applicable).
  • Maintain accurate and up-to-date records of calls and customer interactions.
  • Provide detailed product or service information to customers.
  • Follow scripts and processes to ensure high-quality service.
  • Coordinate with other teams (sales, technical support, etc.) to ensure customer issues are resolved.
  • Handle customer complaints in a professional manner and escalate issues when necessary.
  • Ensure adherence to company policies and standards.
  • Maintain a high level of professionalism and courtesy at all times.
  • Stay updated with international market trends and services.

Job Type: Full-time

Pay: ₹20,000.00 - ₹34,303.22 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Night shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • How many years of International BPO Telecalling experience do you have?

Language:

  • English (Required)

Work Location: In person

Speak with the employer
+91 7263883888

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