International Us collections Process

We are seeking experienced and target-driven professionals for our US International Debt Collections team. The ideal candidate will have at least 1 year of recent international telecalling experience, preferably in collections or customer support. You will be responsible for recovering outstanding dues from US-based customers while delivering excellent service and adhering to regulatory standards. --- Key Responsibilities: Make outbound and receive inbound calls to/from US customers regarding overdue payments. Negotiate payment terms, explain consequences of non-payment, and set up payment arrangements. Document all interactions, promises to pay, and follow-up actions accurately in the CRM system. Ensure compliance with FDCPA and internal company policies. Meet or exceed daily and monthly collection targets. Handle disputes or escalations in a professional manner. Coordinate with internal departments for payment discrepancies or customer concerns. Required Skills and Qualifications: Minimum 1 year of recent experience in international telecalling (voice process) – BPO/KPO preferred. Prior experience in debt collections, accounts receivable, or US process is highly desirable. Excellent communication skills in English – both verbal and written. Strong negotiation and conflict-resolution skills. Familiarity with FDCPA or other US collection laws is a plus. Proficiency in basic computer applications and CRM tools. Ability to work in a high-pressure, target-driven environment.

Job Type: Full-time

Pay: From ₹32,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Night shift

Supplemental Pay:

• Performance bonus

Work Location: In person