International BPO Executive

Position: Client Solutions Advisor Operations: Telesales Voice (Outbound) Operating Geography: United States Work Shift: 07:30pm to 04:30am Work Location: Vikhroli (West), Mumbai Role Type: Full Time Position Reports to: Team Leader – Operations   Brief: We are looking for a skilled outbound tele sales representative with experience in making cold calls to connect with new leads or potential prospects to acquaint them with our client products and services and help sell the same in order to add value to potential customers, our clients, and for the organization. Additionally, outbound sales representatives are responsible for meeting daily, weekly, monthly, or annual key performance indicators (KPIs) as will be elaborated during the training process. An outbound Client Solutions Advisor has a simple goal: engage the prospect, understand the prospect, identify their needs, position the new solution well, add value to the prospects, and help convert and close them into potential sales.   Responsibilities: · Place outbound calls to raw leads, and/or potential prospects. · Communicate, engage with and explain about the product and services offered. · Convert raw leads, and/or potential prospects into interested customers and close as sales. · Follow the “script”. Identify customers’ needs, clarify information and provide solutions and/or alternatives · Use of a very natural flair to provide prospects and customers with information about the products and services without sounding “robotic” or “rehearsed”. · Demonstrate an aptitude for sales, be able to handle all queries, customer concerns and always “close”. · Quickly address customer concerns and questions and overcome potential roadblocks in the sales conversation. Seize opportunities to upsell products when they arise. · Apply and be able to establish a positive rapport during all customer interactions, regardless of the outcome of the call. · Be patient and understanding in all customer interactions. Communicate effectively and professionally in all forms of communication with customers and with everyone in the organization as well. · Follow up with potential customers in a timely manner if necessary. · Meet Productivity Goals and any other Targets as set by the organization from time to time. · Manage sensitive customer data in a very careful manner ensuring complete adherence to the organization’s data protection and compliance rules at all times. Multi-task frequently by updating records in a system while conversing with customers. · Maintain complete adherence to all policies and procedures set by the organization.