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HUMAN BEFORE RESOURCE PRIVATE LIMITED
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International Blended & Non-Voice professional

International Blended & Non-Voice professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED

0 - 5 years

1 - 4 Lacs

kolkata

Posted:6 hours ago| Platform:

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Skills Required

international non voice process blended process email support email non voice process semi voice chat support non voice kpo bpo non voice international chat process email process chat process back office chat international process web chat international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Walk-In Drive

Roles and Responsibilities

Manage incoming client help requests via chat, email, or backend systems with professionalism and courtesy.
Record, track, and document client queries, problem-solving steps, and resolutions effectively.
Follow defined procedures and SLAs to ensure timely and accurate query resolution.
Utilize internal knowledge bases and resources to provide efficient problem-solving.
Analyze call/chat logs to identify trends and recommend preventive measures for recurring issues.
Maintain and update customer self-help documents to improve resolution time.
Escalate unresolved or critical client issues to the appropriate team lead.
Ensure compliance with service agreements and maintain accurate disclosures throughout the process.

Desired Candidate Profile

Eligibility
: Higher Secondary graduates, graduates, and postgraduates are welcome to apply.
Communication
: Excellent verbal and written English communication skills are mandatory.

Work Preference
:

Comfortable with night & evening shifts for international process.
Ready to work from office.

Documentation
: Must possess valid ID proofs (Aadhar and PAN cards) and educational certificates/marksheets.

Location
: Candidates must reside within a 25-30 km radius of the office location.
Availability
: Immediate joiners are highly preferred.

Perks
:

Permanent full-time role.
Comprehensive
cab facility
for night shifts.
Attractive
incentives and allowances
for high performance.
5 working days with 2 rotational week-offs for work-life balance.

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