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Intern - Product Support

0 years

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

support duration saas crm marketing automation efficiency onboarding engineering research resolve chat service training report usability technology logical communication

Work Mode

Remote

Job Type

Internship

Job Description

Designation

– Intern Product Support

Location – Bengaluru

Duration – 6 months + PPO

About

LeadSquared

LeadSquared is one of the fastest-growing SaaScompanies in the CRM and marketing automation space, empowering businesses todrive high-velocity sales through automation. Trusted by over

1,500

customers

and

500,000+ users

worldwide, we help organizationsstreamline their sales and marketing processes to improve efficiency andresults.Backed by top investors such as

Stakeboat Capital

and

Gaja Capital

,LeadSquared has a strong and growing presence across

India, the U.S, Middle

East, ASEAN, ANZ, and South Africa

, with a workforce of over

1300

employees

.

About The Role

As a

Product Support Intern

, you willbe the first line of support for our customers, helping them solveproduct-related issues, ensuring they are getting the most out of our platform,and enabling a smooth onboarding process. This role is ideal for someone whoenjoys problem-solving, working with customers, and has a technical mindset.You will gain hands-on experience in customersupport, SaaS products, CRM platforms, and customer success operations, whileworking closely with cross-functional teams including Product, Engineering, andSales.

Roles &

Responsibilities

  • Take complete ownership of customer-reported issues and ensure
resolution from start to finish.
  • Research, troubleshoot, and resolve product or technical issues
related to the LeadSquared platform.
  • Respond to customer queries via phone, email, chat, or remote
desktop tools in a timely and professional manner.
  • Accurately diagnose customer problems by asking targeted, relevant
questions to identify root causes.
  • Ensure all tickets are resolved within the defined Service Level
Agreements (SLAs).
  • Assist in onboarding new customers by delivering Admin and User
training (both virtually and on-site if required).
  • Work collaboratively with internal teams to escalate and resolve
more complex issues.
  • Document known issues, FAQs, and best practices to enhance the
knowledge base.
  • Act as a voice of the customer to report recurring problems and
usability challenges to the product team.
  • Strive to keep customers delighted, engaged, and informed
throughout the support cycle, contributing to high customer retentionrates.
  • Key Requirements
  • Currently pursuing or recently completed a bachelor’s degree in

computer science, Information Technology, or a related field

.
  • Strong understanding of web applications, APIs, databases, and
technical support fundamentals.
  • Excellent problem-solving skills with a logical and analytical
mindset.
  • Clear communication skills (written and verbal) and a strong
command of the English language.
  • Customer-centric attitude with the ability to remain patient and
professional under pressure.
  • Willingness to learn quickly in a fast-paced, evolving environment.
  • Prior experience in tech support, internships, or customer service
is a plus but not mandatory.

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LeadSquared

Software Development

Bengaluru Karnataka

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