Intern - Customer Engagement and Experience

As an intern in the Customer Engagement and Experience team, you will play a crucial role in supporting initiatives aimed at enhancing customer engagement and improving the overall customer experience. Working closely with Customer Experience Managers, you will be involved in various projects focused on building customer loyalty, satisfaction, and advocacy. **Key Responsibilities:** - Respond promptly and professionally to customer inquiries via email. - Provide accurate information and assistance to address customer issues, questions, and concerns. - Maintain consistent quality in all email communications with customers. - Collaborate with team members to handle complex or escalated customer inquiries. - Identify and report common issues or trends in customer inquiries to relevant departments. **Qualifications Required:** - Currently pursuing a Bachelors or Masters degree in Marketing, Business, Communications, or a related field. - Strong interest in customer engagement, customer experience, and relationship management. - Excellent written and verbal communication skills. - Detail-oriented with effective organizational and time management capabilities. - Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). - Creative thinker with a dedication to innovation and delivering exceptional customer experiences. Please Note: This is a Full-Time internship opportunity based in Ahmedabad with a duration of 4 months and requires 0 to 1 years of experience.,