Intern - Category Operations

About the Company

Brick & Bolt is a managed marketplace providing construction services. We are category creators and front-runners in space. We are solving one of the most complex business problems and creating an ecosystem of trust for the Stakeholders - Customers, Construction professionals, and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are just not trying to organize but disrupt the industry completely using technology and process, creating the playbook for the industry.

• Indian real estate is earmarked to be a $650 billion market in 2025 and a $1 trillion worth sector in 2030. With 85%+ construction still unorganized in India, Brick&Bolt is on a path to capture the massive and super-broken market using our technology and processes
• Expanding to more than 12 cities in 15 months. With the Series A2 round, Brick&Bolt has raised a total of $16 million. Earlier Sequoia Surge, Fundamental, HDFC Capital Advisors Limited and Stride Ventures have invested in Brick&Bolt. In Jan 2023, we raised Series A2 Funding of $10million from Accel and Celesta Capital.

About the Role

We are looking for proactive and detail-oriented Fulfilment Operations Interns to support on-ground coordination and ensure smooth execution of orders in their assigned city. This role serves as a bridge between local vendors, contractors/customers, and central teams (Finance, Operations, Product & Tech) to deliver a seamless order-to-delivery experience.

Key Responsibilities

• Order fulfilment & Coordination
• Support end-to-end order management — from PO creation to delivery completion
• Coordinate with vendors, transporters, and site teams to ensure timely dispatch and delivery
• Track daily order status and highlight delays or issues to central operations
• Maintain Order-to-Fulfilment TAT as per defined SLAs
• Work with the Finance team to ensure vendor invoices are processed on time
• Verify delivery proofs, invoices, and GRNs before submitting to finance
• Ensure accuracy between delivered material and billed quantities
• Vendor payment coordination and cross-team liaisoning
• Act as the local support point for Central Ops, Product, Tech, and Business teams
• Raise issues or suggestions related to process improvements and product (tech platform) enhancements
• Maintain daily fulfilment trackers for city-level operations
• Prepare weekly reports on order volume, delays, vendor issues, and TAT compliance.

Key Skills & Requirements

• Graduate or currently pursuing graduation (any field)
• Strong communication and coordination skills
• Basic understanding of order, invoicing, and logistics workflows (training will be provided)
• Working knowledge of Excel / Google Sheets and internal tools
• Highly organised, process-oriented, and able to work efficiently under pressure