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Job Summary We are seeking an experienced Intel vPro Technology Specialist for L2-L3 support with a strong background in enterprise endpoint management, remote troubleshooting, and hardware-based security features. The ideal candidate will have at least 10 years of experience in IT infrastructure support with deep expertise in Intel vPro platform technologies, including Intel AMT (Active Management Technology). This role involves working closely with global teams to ensure secure, efficient remote management and support for enterprise endpoints. Key Responsibilities Provide L2-L3 level support for Intel vPro platform and related technologies. Configure and maintain Intel AMT (Active Management Technology) for out-of-band management. Perform remote troubleshooting, diagnostics, and remediation using vPro capabilities. Work with SCCM, Intune, or other management tools to deploy and manage vPro-enabled devices. Create, test, and deploy vPro provisioning and configuration profiles (PKI and non-PKI environments). Collaborate with global IT teams on hardware lifecycle management, BIOS configuration, firmware updates, and endpoint security compliance. Document all technical procedures and contribute to internal knowledge bases. Interface with hardware vendors, Intel representatives, and internal stakeholders for vPro-related escalations and enhancements. Participate in endpoint hardening initiatives using Intel hardware security features (e.g., TPM, Secure Boot, etc.). Train and mentor junior staff on vPro and remote management technologies. Required Skills And Qualifications 10+ years of experience in IT Infrastructure / Endpoint Support roles. Hands-on expertise with Intel vPro Platform and Intel AMT technologies. Experience with out-of-band remote management, remote KVM, boot redirection, and IDE redirection. Proficiency in enterprise tools like Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or similar platforms. Strong understanding of network protocols, DNS/DHCP, and TLS/PKI environments. Familiarity with scripting (PowerShell or Python) for automation of provisioning tasks. Good knowledge of Windows OS internals, driver management, and BIOS/UEFI settings. Solid troubleshooting skills for both hardware and software issues. Understanding of enterprise security best practices. Excellent communication skills and ability to work in a global, cross-functional team environment. Preferred Qualifications Intel vPro / AMT certification or training. Experience in zero-touch provisioning and endpoint automation workflows. Familiarity with ITIL processes. Exposure to VMware Workspace ONE or similar UEM platforms. Knowledge of secure remote access tools and VPNs. Education Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field. Relevant certifications (Intel, Microsoft, CompTIA, etc.) preferred. Skills: it,out-of-band remote management,windows os internals,microsoft,driver management,sccm,microsoft intune,enterprise,bios/uefi settings,intel,tls/pki,security,technology,troubleshooting,powershell,provisioning,communication skills,intel vpro platform,pki,intel amt,vpro,intune,remote troubleshooting,network protocols,endpoint protection,python,dns/dhcp,management,hardware security features Show more Show less
