Generic JD: 4 years experience managing Service Integration process development and training work streams 4 years experience leading Service Management process assessment and optimization 2 years experience in new offering development and innovation Excellent oral and written skills are a must as the role frequently conducts presentations to and interacts with all levels of Capgemini and Client organizations, creating the content, and writing and editing deliverables. Proficient ITIL Process knowledge as the role uses that knowledge to assist in the design of the solution, and in assisting the client to define their requirements. The goal is to strongly support and the use of Capgemini-defined functionality of the toolset to satisfy client requirements in lieu of creating one-off solutions. Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital Ability to work under pressure and manage to deadlines ITIL certification Bachelor degree in Computer Science or Engineering desired Familiarity with ITSM and various tools in the environment ITIL 2011, SharePoint, Microsoft Office (including Visio). Microsoft Project or Clarity desired Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :C

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :Yes

Global Role Family :To be defined

Local Role Name :To be defined

Local Skills :ITIL

Languages Required::ENGLISH

Role Rarity :To Be Defined

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Integration Developer 14 - PnC