Intake Engagement Operations, CoE

JOB TITLE: Intern - Intake Engagement Operations, CoE

JOB CODE: Intern

SUMMARY

The Intern Intake Engagement Operations, CoE manages after-hours Digital Forensics and Incident Response (DFIR) requests, ensuring timely responses and effective stakeholder coordination. The Intern oversees the Arete911 and Arete Contracts inboxes, facilitates scoping calls, and manages project intake and activation. The Intern collaborates with legal teams and DFIR leadership to escalate contract-related matters and supports ongoing data auditing and compliance efforts. This role is critical to maintaining operational continuity, data accuracy, and client trust during high-priority incidents outside regular business hours.

ROLES & RESPONSIBILITIES

• Manages Arete911, responding within 6 minutes to all emails and phone calls from clients, carriers, and counsel to ensure rapid resolution during after-hours coverage (9:30 PM 9:30 AM EDT)
• Manages scoping calls with clients, counsel, carriers, and the Tiger Team to define incident scope and enable timely response during 911 coverage
• Monitors Arete Contracts, responding within 30 minutes to all emails from clients, carriers, and counsel during after-hours coverage (9:30 PM – 9:30 AM EDT)
• Manages the preparation and facilitation of engagement contract delivery and receipt to ensure timely project initiation
• Manages the creation and activation of projects in Kantata to ensure correct tracking, reporting, and resource allocation
• Monitors auditing tasks to support Digital Forensics and Incident Response (DFIR) Tiger Teams and ensure process integrity
• May perform other duties as assigned by management

SKILLS AND KNOWLEDGE

• Fluent in written and spoken English
• Ability to establish priorities, work independently, and achieve objectives with minimal supervision
• Strong organizational skills with exceptional attention to detail
• Ability to communicate accurately and efficiently through both written documents and verbal interactions across the organization
• Technical requirements:
• Proficiency in Microsoft Office, including Microsoft Teams
• Experience with Kantata project management software and/or Customer Relationship Management (CRM) systems preferred

JOB REQUIREMENTS

• Bachelor’s Degree
• Project Management Professional or similar certification, preferred

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions of this job.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Arete salary and benefit policy.

DECLARATION

The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.

EQUAL EMPLOYMENT OPPORTUNITY

We’re proud to be an equal opportunity employer, and celebrate our employees’ differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.