Insurance Specialist

**Job Description:** As a member of our team, you will play a crucial role in managing insurance-related queries for our Australian clients in a professional and efficient manner. Your key responsibilities will include providing excellent customer support to policyholders, ensuring timely issue resolution, processing insurance applications, claims, and policy updates following company guidelines, maintaining accurate documentation, and ensuring compliance with industry regulations. You will also collaborate with internal teams to enhance workflow efficiency and customer service standards. **Key Responsibilities:** - Manage insurance-related queries for Australian clients professionally and efficiently. - Provide customer support for policyholders, ensuring timely issue resolution. - Process insurance applications, claims, and policy updates following company guidelines. - Maintain accurate documentation and compliance with industry regulations. - Collaborate with internal teams to enhance workflow efficiency and customer service standards. **Qualifications & Experience:** - Education: Graduate in any discipline. - Experience: Open to freshers and experienced candidates. - For Freshers: Must have strong communication and technical skills. **Required Skills:** - Excellent English communication skills for international client interaction. - Basic technical proficiency in handling insurance systems and processes. - Attention to detail for accurate documentation and compliance management. - Ability to work independently while maintaining productivity. - Problem-solving and customer service skills for seamless query resolution. **Why Join Us ** - Work in an international process with exposure to Australian insurance operations. - Career growth opportunities in the financial and insurance industry. - Fixed day shifts for better work-life balance. - Competitive salary with skill-based increments. **Benefits:** - Health insurance **Schedule:** - Day shift - Performance bonus **Education:** - Bachelor's (Required) **Experience:** - Customer Service & Query Resolution: 1 year (Preferred) - Technical Proficiency: 1 year (Preferred) - Attention to Detail & Accuracy: 1 year (Preferred) - Strong Communication Skills: 1 year (Required) - Sales & Cross-Selling: 1 year (Preferred) - Insurance principles, claim handling, policy documentation: 1 year (Preferred) - Multi-Tasking Abilities, Adaptability & Learning: 1 year (Preferred) - Collaboration & Teamwork: 1 year (Preferred) - Time Management & Efficiency: 1 year (Preferred) - US Insurance sales: 1 year (Preferred) **Language:** - English (Required) **Location:** - Mohali, Punjab (Required) **Work Location:** In person *Note: Contact the employer at +91 7347472917 for further inquiries.*,