Insurance Operations Analyst

Domain (Insurance) Job Title: Analyst/Senior Analyst (Administrator) Start Date (Provisional): 1 Month or less Contract Length: 1 Year initial with extensions Preferred Location: Powai, Mumbai Qualifications: Minimum Graduate Strong written and verbal communication Minimum 6 months of work experience in US Insurance Operations Work model: Hybrid (2-3 Months onsite) Shift timings: US or UK Shift What you need to have: Essential: Graduate in any field Flexible to work in any shifts as per business requirement Expected shift timing 2:30 PM to 11:30 PM or 6:30 PM to 3.30 AM Excellent command on written and oral communication. Play a key role in building and transitioning functional capability to the service centre. Manage your book of work and ensure timely delivery on all cases as per SLAs (i.e. Meet SLAs on Accuracy, Productivity, and TAT as per agreed standards) Understand the process and execute case/request per the training provided and guidelines outlined in process manuals. Completing all training-related activities when assigned Any processing delays or open queries to be escalated to PL/TMs after due investigation. Any escalation or complaint received from clients or stakeholders should be notified to the line manager. Ensure adherence to policies & procedures as per organization standards and laid out SOPs. Ensure operational risks are highlighted on time and escalated to proper authorities for corrective action. Adherence to data and information security guidelines.