Instructional Designer

• The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams
• The team also coordinates cross- trainings, refresher sessions, and product-specific training programs
• Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence
• The Role We are looking for a creative, solution-focused Instructional Designer to support the ERP implementation journey at MSI
• This role is key to driving change enablement by designing training content, user guides, and digital learning experiences that make complex ERP processes simple and accessible to users across functions
• The responsibilities of the role would include creating original content for our team and that includes drafting presentations, basic graphics, and technical work on LMS
• The ideal candidate will be adept at understanding systems quickly, collaborating with cross-functional stakeholders, and creating instructional materials that enhance user readiness and confidence

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