Inside Sales Team Lead

TCS Hiring for Inside Sales Lead @ Mumbai (Thane) Location

Role: Inside Sales Lead

Exp Range : 8 - 10 Yrs

Location : Mumbai (Thane)

Roles & Responsibilities:

1.Education domain and B2C Sales is must,

Vendor Relationship Management: Building and maintaining strong relationships with the vendor providing call center services, ensuring alignment with organizational goals, and addressing any issues or concerns promptly to optimize performance and service delivery.

2. Sales Performance Management: Setting and monitoring sales targets for the vendor call center, tracking key performance indicators (KPIs) such as conversion rates, average order value, and customer acquisition costs, and implementing strategies.

3. Quality Assurance and Compliance: Establishing quality assurance standards and procedures for sales calls, conducting regular audits to ensure compliance with regulatory requirements and company policies, and providing feedback and training to vendors to maintain high-quality sales interactions.

4. Training and Development: Providing training and development programs for vendor call center staff to enhance their sales skills, product knowledge, and customer service abilities, fostering a culture of continuous learning and improvement within the vendor team.

Thanks & Regards,