Inside Sales Specialist

Role: Inside Sales Specialist

Job Details :

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About us:

upliance.ai has built India's first AI cooking assistant. Designed for beginners, the upliance simplifies and automates all parts of cooking for yourself. We're on a mission to push the boundaries of what home appliances can do for young India. As a disruptive startup, we take pride in our unique approach leveraging the power of AI to create hardware products that blend innovation with everyday utility. Directly collaborating closely with industry leaders like OpenAI and building fast.

What to Expect:

• A dynamic startup environment where creativity, collaboration, and problem-solving thrive.
• Exposure to diverse projects in a fast-paced setting, allowing you to learn and grow quickly.
• Opportunities to make a real impact, shaping customer experience strategies and processes along with your team.
• A high-energy, cross-functional team, working together to redefine consumer experience at upliance.

What You'll Do:

• Identify and qualify potential customers through inbound channels.
• Engage with prospects via phone, email, and other digital platforms to understand their needs and present solutions.
• Provide product demonstrations, negotiate deals, and close sales.
• Assist in identifying process improvement opportunities and help implement changes under guidance.
• Contribute to the development and documentation of Standard Operating Procedures (SOPs) for efficient operations.
• Work with cross-functional teams to streamline workflows and assist in small automation tasks where possible.
• Play a key role in ensuring a smooth post-purchase journey for customers, addressing queries and resolving issues promptly.
• Track and report key performance metrics, such as response and ticket handling time, helping the team meet service level agreements (SLAs).
• Collect customer feedback and share insights with product, marketing, and operations teams to support ongoing improvements.
• Learn to use data and customer interaction trends to support strategic decision-making across the Customer Experience function.
• Identify and qualify potential customers through inbound channels.
• Engage with prospects via phone, email, and other digital platforms to understand their needs and present solutions.
• Provide product demonstrations, negotiate deals, and close sales.

Qualifications:

• 2-4 years of experience in Sales, Pre-Sales, Inside Sales, Account Management or similar role.
• Strong communication and problem-solving skills, with a proactive approach to learning and collaboration.
• Comfortable working in a fast-paced environment and eager to grow with the team.
• Bonus: Familiarity with CRM tools, support ticketing systems, or customer experience platforms.

What We Offer:

• An opportunity to work in a rapidly growing sector within the AI industry.
• A creative work environment where new ideas are encouraged and valued.
• A dynamic team of professionals passionate about AI and innovation.