Inside Sales Specialist

Job Summary:

Key Responsibilities:

• Trade Portal Management:
• Actively manage and maintain our company profile and product listings on the India Mart platform.
• Ensure all product information, pricing, and contact details are accurate and up-to-date.
• Utilize India Mart's features effectively to enhance visibility and attract potential customers.
• Lead Generation & Qualification:
• Proactively identify and qualify potential customers through inbound and outbound leads generated from the India Mart portal.
• Screen inquiries, assess customer needs, and determine their potential as qualified leads.
• Conduct initial needs analysis and gather relevant information from potential customers.
• Lead Follow-up & Nurturing:
• Make proactive outbound calls to follow up on leads and engage with potential customers.
• Schedule and conduct introductory calls to build rapport and understand customer requirements.
• Nurture leads through email campaigns, personalized communication, and regular follow-ups.
• Sales Pipeline Management:
• Accurately track and manage all leads and opportunities within the CRM system.
• Prepare and maintain detailed records of all sales activities, including calls & emails.
• Provide timely and accurate reports on lead generation, qualification, and conversion rates.
• Customer Relationship Building:
• Build and maintain strong relationships with potential customers through effective communication and follow-up.
• Provide excellent customer service and address customer inquiries promptly and professionally.
• Collaboration:
• Collaborate effectively with the sales team to ensure smooth lead handoff and seamless customer experience.
• Work closely with marketing and other departments to support overall sales and marketing initiatives.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred
• 2 years+ of experience in inside sales, lead generation, or a related field
• Hands on exposure in using online sales platforms and CRM systems
• Clear communication and interpersonal skills, both written and verbal
• Oral Languages preferred: English, Hindi & Tamil (Not a mandate but is a plus, if knows all
• Comfortable phone etiquette and the ability to build rapport quickly
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)