Inside Sales Executive

JOB OBJECTIVES

Inside Sales Executive

Roles & Responsibility

1.

• Lead the coordination of the entire sales process from following a lead to post-sale follow-up, ensuring timely and efficient service.
• Coordinate with clients and internal departments to ensure timely delivery and fulfilment of orders.
• Monitor and track the progress of sales orders from initiation to delivery, ensuring customer satisfaction.

2.

• Oversee the order processing, ensuring all customer requirements are met and orders are completed on time.
• Resolve any issues related to orders, deliveries and product inquiries in a timely and efficient manner.
• Prepare sales reports and provide updates on the status of open orders.

3.

• Build and maintain strong relationships with key customers, ensuring a high level of satisfaction.
• Address customer inquiries, resolve complaints, and follow up on leads.
• Collaborate with the sales team to identify new business opportunities and expand customer accounts.

4.

• Maintain accurate and up-to-date records of customer interactions, sales activities, and sales performance.
• Assist in generating reports on sales performance, tracking key metrics and KPIs.
• Use CRM tools to manage sales leads, forecasts, and customer data.

5.

• Monitor sales performance metrics and analyze trends.
• Provide regular updates to management on sales activities and results.
• Forecast sales revenue and adjust strategies accordingly.

6.

• Work on a monthly target basis, ensuring that sales goals and quotas are consistently met.
• Actively track performance against targets, collaborate with the sales team to strategize on achieving goals, and contribute to overall sales growth.

JOB RELATED EXPERIENCE & EDUCATION

1. Educational Background

   : Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

2. Experience

   : Proven track record in inside sales, with at least 3+ years of experience in a B2B (Preferable) or B2C sales environment.

3. Communication Skills

   : Exceptional verbal and written communication skills. Ability to engage and persuade clients effectively.

4. Technical Proficiency

   : Familiarity with CRM software (e.g., Odoo, Salesforce), MS Office Suite, and Google Workspace.

5. Negotiation Skills

   : Strong negotiation skills with the ability to close deals and achieve sales targets.

6. Analytical Abilities

   : Ability to analyze market trends, customer needs, and competitor offerings to inform sales strategies.

7. Time Management

   : Strong organizational skills with the ability to manage multiple leads and sales activities simultaneously.

SKILL REQUIREMENTS

• Excellent communication, negotiation, and interpersonal skills.
• Ability to sell, influence, and negotiate effectively.
• Proficiency in market research and competitive analysis.
• Ability to develop and maintain professional relationships with clients and internal teams.
• Ability to manage multiple priorities and deadlines.
• Works well with other teams to achieve organizational goals.
• Proven track record of successfully managing sales operations and supporting teams to achieve business goals.
• Strong organizational abilities and the capacity to manage multiple tasks simultaneously.
• High level of attention to detail and accuracy in sales order management.