Inside Sales Associate

About Delhivery

Delhivery is India's largest fully integrated logistics services provider. With its nationwide network covering over 18,500 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL freight, FTL, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 2 billion shipments since inception and today q works with over 26,500 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands. At Delhivery, we use technology to drive supply chain innovation. Our mission is to fulfill all of India’s online and offline consumption demand through best-in-class industry solutions, domain expertise and pan-India operations.

Key Responsibilities

• Make outbound calls to SME prospects and respond to inbound leads.
• Explain Delhivery’s FTL offerings in a simple, clear manner suited to SMEs.
• Qualify leads based on client profile, business potential, and requirements.
• Maintain accurate lead information in CRM/trackers.
• Support Account Executives in converting qualified leads into active clients.
• Share quotes, follow up on WhatsApp/email, and resolve simple client queries by coordinating with internal teams.
• Consistently achieve daily/weekly activity targets (calls, connects, qualified leads).

Desired Candidate Profile

• Comfortable with high-volume outbound calling
• Clear verbal communication in Hindi + English (regional language is a plus).
• Strong listening skills with the ability to understand client pain points quickly.
• Organized, detail-oriented, and able to update trackers/CRM daily.
• Self-motivated with a focus on achieving activity and conversion targets

What We Offer

• Structured training on sales process, product knowledge, and CRM tools.
• Exposure to India’s largest logistics platform and SME client ecosystem.
• Growth opportunities into senior inside sales or account management roles.
• Competitive salary with performance incentives linked to qualified leads and successful client activation.