Global Enterprise Organization seeking full-time Infrastructure Administrator in Hyderabad, India. The Administrator is responsible for administering infrastructure requests, handling ticket management, and maintaining the operations of the technical infrastructure of the organization.

Responsibilities

Responsible for supporting the company’s Windows and Linux servers, Active Directory, Office

365, VMware virtual environment, and storage infrastructure.

Ticket management and end to end ownership of tickets

Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and

gain knowledge of the company’s systems

Handle daily support for all areas of Infrastructure.

Change request implementation for standard\common change

Creation of new virtual machines, groups, user accounts

Monitor and handle access control to internal systems

Remediating security vulnerabilities and other findings as necessary

Monitor the ticket queue to ensure SLAs are met

Assist as necessary with any other assigned duties that may arise

Qualifications

BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.

3 minimum years of IT infrastructure administration

Demonstrated understanding of complex problem-solving techniques dealing with

infrastructure support.

Experience with some of the following areas / concepts:

o Windows Server and Linux operating systems

o Active Directory (maintenance, group policy, permissions)

o VM server creation

o Enterprise storage systems

o Physical server class hardware

o Data center operations

Some level of experience using a ticketing tool. ManageEngine ServiceDesk experience is a plus.

System monitoring and administration tool sets - VCenter, ADUC, storage management tools,

etc.

An understanding of networking and administration

Basic understanding of DNS

Used some security tools and software – anti-virus, anti-malware, patch management

Creating\deleting accounts in Microsoft Office 365

Some experience with Active Directory and/or Azure Active Directory

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Infrastructure Administrator