Information Technology Service Desk

Roles and Responsibilities

•Experience at least 3+ Years. Primary contact point for end users via phone/Chat/self-service tickets

•Triage Tickets to respective teams

•Regular update and follow up on tickets in the queue

•Follow up tickets till closure

•Ability to manage a variety of technically complicated tasks effectively

•Should be willing to work in 24/7 environment.

•Experience in Remote support and troubleshooting skills.

•Understanding of Basics Hardware accessories / devices and peripherals

Additional Comments

•Education, Skill, and Experience Requirements:

•A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology.

•Good Communication, Good Listening Skills.

•Good to have ITIL Foundation Certified.

•Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.

•Good phone etiquette and the ability to diffuse agitated situations

•Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.