Information Technology Service Desk

As the primary contact point for end users via phone/Chat/self-service tickets, your role involves qualifying and opening tickets for remediation of events. You will be responsible for triaging tickets to respective teams and providing regular updates and follow-ups on tickets in the queue. It is essential to follow up on tickets until closure, demonstrating your ability to manage a variety of technically complicated tasks effectively. Your experience in remote support and troubleshooting skills will be valuable in this role, along with your understanding of basic hardware accessories/devices and peripherals. Your flexibility for rotational shifts is required, along with excellent oral and written communication skills and exposure to practicing ITIL standards for infrastructure management. Your desirable skills should include the ability to understand email flow issues internal & external, providing end-user support, OS troubleshooting and support, as well as basic software troubleshooting and support (MS Office, messengers, Outlook, etc.). You should demonstrate a high level of customer relationship skills, including email etiquette, and possess good communication and follow-up skills. Your willingness to work in rotational shifts is essential for this role. Additionally, remote troubleshooting skills will be beneficial for your success in this position. As the primary contact point for end users via phone/Chat/self-service tickets, your role involves qualifying and opening tickets for remediation of events. You will be responsible for triaging tickets to respective teams and providing regular updates and follow-ups on tickets in the queue. It is essential to follow up on tickets until closure, demonstrating your ability to manage a variety of technically complicated tasks effectively. Your experience in remote support and troubleshooting skills will be valuable in this role, along with your understanding of basic hardware accessories/devices and peripherals. Your flexibility for rotational shifts is required, along with excellent oral and written communication skills and exposure to practicing ITIL standards for infrastructure management. Your desirable skills should include the ability to understand email flow issues internal & external, providing end-user support, OS troubleshooting and support, as well as basic software troubleshooting and support (MS Office, messengers, Outlook, etc.). You should demonstrate a high level of customer relationship skills, including email etiquette, and possess good communication and follow-up skills. Your willingness to work in rotational shifts is essential for this role. Additionally, remote troubleshooting skills will be beneficial for your success in this position.