17 Enduser Support Jobs

The opportunity at Huron is to collaborate with clients and drive strategic growth, ignite innovation, and navigate constant change. By combining strategy, expertise, and creativity, Huron helps clients accelerate operational, digital, and cultural transformation. Join the team at Huron as an expert and create your future. Are you someone who is always ready to jump in, roll up your sleeves, and transform ideas into action If so, discover Huron. As a PeopleSoft Campus Solutions Student Financials Technical Support professional, your role involves providing technical support and troubleshooting expertise for the PeopleSoft Campus Solutions Student Financials modules within an educational institution. You will serve as the primary point of contact for end-users, assisting them in resolving technical issues, maximizing system utilization, and ensuring smooth operations of the PeopleSoft Campus Solutions system. Your responsibilities will include investigating and resolving technical issues reported by end-users, providing end-user support related to PeopleSoft Campus Solutions, managing technical incidents and problems, assisting with application configuration and customization, monitoring application performance and maintenance, creating and maintaining technical documentation and training materials, collaborating with cross-functional teams, and contributing to continuous improvement efforts within PeopleSoft Campus Solutions operations. To excel in this role, you should have a strong technical knowledge of PeopleSoft Campus Solutions, including its modules, database structure, application server administration, and integration methodologies. Strong troubleshooting skills, problem-solving abilities, customer service, and communication skills are essential. Attention to detail, the ability to work independently and collaboratively, and a commitment to continuous learning are also important. Obtaining relevant certifications such as the Oracle PeopleSoft Campus Solutions Technical Consultant certification can be advantageous. This position falls under the Generalist posting category and is a regular opportunity based in India.,

As a Desktop Support Engineer at ComUnus, you will be responsible for installing, configuring, and maintaining desktop operating systems, software applications, and peripheral devices. Your role will involve managing email backup systems to ensure users" emails are regularly backed up and accessible for recovery when needed. Troubleshooting and resolving issues related to hardware, software, networking, and user accounts will be part of your daily tasks. You will be expected to respond to service desk tickets, phone calls, and emails in a professional and efficient manner. Collaboration with IT teams is essential to ensure seamless system upgrades, patches, and deployments. Additionally, you will assist in setting up and configuring new desktop systems for employees, including imaging and software installation. Providing training and support to end-users on various software applications, hardware, and best practices will be crucial in this role. Regular hardware maintenance, including diagnostics and repairs on desktops and laptops, will also be part of your responsibilities. You will be required to maintain accurate records of issues, resolutions, and system configurations within the IT ticketing system. Ensuring compliance with company security policies by managing user access, permissions, and security settings is a key aspect of the role. You will assist in troubleshooting network connectivity issues, including VPN and Wi-Fi problems. Participation in the creation and maintenance of IT documentation and knowledge base articles is also expected of you. The ideal candidate for this position should have 3-4 years of experience in desktop support. The work location is Pimpri Chinchwad, and candidates from Mumbai are preferred. Immediate joiners are preferred for this role. If you are looking to join a dynamic team and have a passion for providing technical support to end-users, then this position is perfect for you. Apply now and be part of our growing organization at ComUnus.,

The role of a Pricing Implementation Lead at FedEx involves ensuring timely, accurate, and quality-checked setup of discounts and pricing for large customers/accounts using FedEx Pricing systems and relevant tools. It requires transforming and optimizing pricing processes and systems for enhanced efficiency, reduced turnaround times, and diminished human intervention through process simplification and automation initiatives. As a Pricing Implementation Lead, your primary responsibilities include validating approved prices" completeness and implementing them for FedEx customers. You will specialize in facilitating pricing deployment across different FedEx operating companies, involving execution, testing, documentation, and optimizing contract administration pricing processes. Your duties will consist of entering pricing discount and rates information into FedEx enterprise pricing systems, configuring necessary parameters within the pricing systems, and auditing data entered in the pricing ecosystem. You will also be involved in planning, implementing pricing changes, and validating them for Pricing Contract administration. This role manages pricing-specific processes supporting all FedEx Enterprise Global Net Rate Pricing accounts, including Global Air Freight pricing. Collaboration with key business partners to effectively implement customers" pricing and discounting requirements, streamlining pricing processes through optimization and automation, and managing costs to achieve business efficiencies are crucial aspects of this position. To excel in this role, you must possess the ability to independently run complex projects with minimal supervision, excellent communication skills across all levels, proficiency in business process configuration and project management tasks, hands-on experience in working across complex enterprise systems, and a strong understanding of data flow and governance methodology. Additionally, technical skills in data extraction using SQL or SAS, data visualization using Power BI or Tableau, or data analysis using Advanced Excel are essential. The ideal candidate for this position would have a background as a Business Analyst, Techno-Functional Analyst, System Analyst, Implementation Analyst, Consultant, or in process-oriented roles with 6 to 10 years of relevant work experience. A Bachelor's degree or equivalent in Computer Science, MIS, Mathematics, Statistics, or a similar discipline is required, while a Master's degree or PhD is preferred. FedEx is committed to fostering a diverse, equitable, and inclusive workforce and is an equal opportunity/affirmative action employer. The company values fair treatment, growth opportunities for all, and a people-first philosophy. FedEx's success is attributed to its team members, who are dedicated to delivering outstanding service to customers worldwide.,

As an IT Support Executive at Mid-Day Infomedia, you will be responsible for providing top-notch technical assistance to end-users, ensuring seamless operations of IT assets within the organization. With a rich experience of 12 years in technical troubleshooting and domain support, you will play a crucial role in maintaining hardware and software systems across various devices such as printers, laptops, and desktops. Your primary responsibilities will include offering prompt first-level support for hardware and software issues, resolving system problems, network connectivity issues, and printer malfunctions. Moreover, you will be tasked with setting up, configuring, and maintaining computer systems to guarantee optimal performance and security. You will also assist in OS installation, upgrades, patch management, and ensure compliance with IT policies and security protocols. Your expertise in Windows OS, basic networking concepts, and hardware troubleshooting will be pivotal in executing your day-to-day tasks effectively. Additionally, hands-on experience with printer setup, troubleshooting, and maintenance will be beneficial. Your familiarity with remote support tools, ticketing systems, and strong communication skills will aid in providing efficient support to users. Ideally, you should possess a Diploma/Degree in Computer Science, Information Technology, or a related field along with 12 years of relevant experience in IT support or desktop engineering roles. An added advantage would be a basic understanding of Active Directory, DNS, DHCP, and experience in supporting antivirus software, backup tools, and cloud-based email systems. If you are a proactive and skilled IT professional seeking a challenging role in Mumbai - Bandra East, this opportunity at Mid-Day Infomedia is tailor-made for you. Join us in our mission to ensure uninterrupted IT operations and user satisfaction through your technical expertise and user-friendly approach.,

The role involves providing subject matter expertise in Oracle EBS Enterprise Resource Planning (ERP), particularly in Oracle Warehouse Management and shop floor processes. A strong understanding of Oracle manufacturing applications, including Inventory, Bill of Materials (BOM), Work in Process (WIP), Costing, and Advanced Supply Chain Planning (ASCP), is essential. The candidate should have experience with scan gun operations and labeling processes, contributing to efficient warehouse management. Key responsibilities include configuring and setting up Oracle Applications to align with business requirements. This involves gathering detailed business requirements through interviews and workshops with stakeholders. The role also requires analyzing business data to identify trends and patterns, which help in designing effective business solutions. The position includes providing end-user support by addressing queries, issues, and requests, ensuring smooth operations within the ERP environment. Additionally, the candidate will support development team members with expertise in relevant business areas, acting as a liaison between the business team and the technical team to facilitate effective solutions and enhancements.,

As a skilled individual in Information Technology and Computer Information Systems, with a focus on M365 Admin, Azure AD, and SharePoint, you will be responsible for installing, configuring, and troubleshooting various technological platforms and systems. Your role will involve effectively communicating technical information to non-technical audiences and providing end-user support for complex issues. Your strong time management skills and intrinsic motivation will drive you towards success in this dynamic environment. In this role, you will create comprehensive system user documentation and possess the ability to read and interpret technical manuals. Problem-solving will be a key aspect of your responsibilities, where you will define issues, gather data, and draw valid conclusions. Your adaptability will be showcased as you collaborate with individuals from diverse academic, cultural, and ethnic backgrounds. Furthermore, your proficiency in utilizing computer technology for communication, data gathering, and reporting purposes will be essential. Effective communication through both oral and written mediums will be crucial for seamless interaction within the team and with stakeholders. This is a full-time, permanent position with benefits including provided food, health insurance, and Provident Fund. The work schedule is from Monday to Friday, following the US shift timings. The work location for this role is remote, offering flexibility and the opportunity to work from the comfort of your own space.,

As an integral part of our team operating in the dynamic IT Services and Enterprise Software industry, you will have the opportunity to contribute to innovative billing and revenue management solutions powered by SAP BRIM. This role is tailored for individuals seeking a highly specialized environment where modern SAP practices intersect with real-world business challenges. Based in India with a fully on-site workplace, you will thrive by playing a crucial role in high-impact implementations and process optimizations. Your responsibilities will include implementing and configuring SAP BRIM solutions to ensure seamless integration with existing ERP systems. You will take the lead on end-to-end on-site project deployments, starting from requirement gathering and extending to post-implementation support. Collaborating with cross-functional teams, you will design and customize SAP BRIM modules that align with client billing and revenue management requirements. System testing, troubleshooting, and continuous process optimization will be key aspects of your role to enhance solution performance. Providing technical leadership and guidance during client engagements and on-site support visits will also be essential. Throughout the project lifecycle, you will maintain high quality standards and adhere to industry best practices. To excel in this role, you must possess demonstrable expertise in SAP BRIM configuration and customization, with a clear understanding of billing and revenue processes. Proven experience in delivering on-site project implementations and providing end-user support is crucial. Strong problem-solving skills and the ability to work collaboratively in a fast-paced, cross-functional environment are must-have attributes. Additionally, SAP certification in relevant modules and experience in consulting roles for SAP BRIM implementations are preferred. Familiarity with additional SAP modules and integration tools will enhance your overall solution delivery. Excellent communication skills are essential to effectively engage with stakeholders and team members. In return, you will have the opportunity to work on complex, cutting-edge SAP BRIM projects within a supportive and collaborative on-site environment. Engage with industry experts, benefit from continuous learning opportunities, and experience professional growth. Join our forward-thinking team that values innovation, quality, and technical excellence.,

You will collaborate with business stakeholders to gather and analyze requirements, translating them into effective Workday configurations. You will lead and support system testing, troubleshoot issues, and conduct post-implementation reviews to ensure solution effectiveness. Providing ongoing system support, maintenance, and enhancements for Workday Talent and Performance modules will be a key responsibility. You will partner with HR teams to maximize the use and impact of Workday's talent functionalities, designing, implementing, and optimizing Workday Talent and Performance Management solutions to meet evolving business needs. Supporting Core HCM features that align with talent and performance initiatives is essential. Your role will involve configuring and managing performance review cycles, including goal setting, self-evaluations, manager reviews, and peer feedback. You will implement and oversee calibration processes to ensure equitable and consistent performance evaluations. Enhancing functionality related to Feedback, Career Profiles, and Mentorship programs within Workday Talent will also be part of your responsibilities. Designing and implementing templates for Performance Improvement Plans (PIPs) and disciplinary processes within Workday will be required. You will develop, automate, and manage workflows for PIP and disciplinary actions to support compliance and HR policy adherence. Delivering training and providing ongoing end-user support to ensure successful system adoption will be crucial. It is important to stay informed on Workday product updates and best practices to recommend relevant system improvements. The role requires 2-3 years of hands-on experience in Workday Talent and Performance Management, as well as experience in Workday business process configuration and security setup. Ability to analyze business requirements and translate them into technical solutions is essential. Excellent communication skills are required, and the ability to lead the team effectively. A Workday certification in Talent and Performance Management is preferred.,

As a Techhno-Functional expert in SAP Controlling, your primary responsibility will be to facilitate the implementation and support of SAP CO in alignment with business requirements. You will collaborate with core business and SAP IT teams, as well as SI Partners, to ensure successful implementation of the CO module according to the project plan. Acting as a liaison between business functions and technical teams, you will work closely with cross-functional teams such as Procurement and Production to integrate SAP CO with other modules and external systems. Your role will involve developing and implementing SAP CO strategies, policies, and procedures to enhance system benefits. You will be responsible for mapping business requirements, processes, and objectives, identifying gaps and issues, and developing necessary product modifications while adhering to SAP standard functionality. Additionally, you will ensure the successful implementation of the SAP CO module, including system configuration, integration with other modules, data migration, and cutover strategy. You will validate Functional Specification Documents prepared by SI partners, ensuring sustainability and business requirement fulfillment with minimal impact on core customization. Documentation of functional designs, UAT test cases, scripts, and results will be a key aspect of your responsibilities. You will also provide guidance to the development team based on the Functional Specification Document. Furthermore, you will proactively identify and propose business process and system enhancements, actively participate in testing phases, and provide technical guidance and support to resolve complex issues related to SAP CO functionality. Staying updated on the latest trends in SAP CO, you will suggest innovative solutions to improve business processes and conduct training sessions and workshops to educate end-users on SAP CO functionality and best practices. As part of a team of SAP consultants or analysts, you will provide guidance, support, and mentoring as needed. Managing the implementation of SAP CO solutions, gathering requirements, designing system architecture, configuring modules, coordinating testing and training activities, and ensuring ongoing maintenance of the SAP CO module will be within your scope of responsibilities. Your interactions will involve collaborating with internal and external clients to implement the SAP solution with minimum customization and validate technical solutions provided by vendors and SI partners. To be successful in this role, you should have a Bachelor's degree or higher in Information Technology, Business, Engineering, or a related field, along with 6-8 years of experience as an SAP FICO Senior Consultant. You should possess SAP Certification/Training in PP, MM module and have a minimum of 2 SAP CO module implementations, preferably in the Automotive sector. In-depth knowledge of SAP CO configuration, master data, integration with other modules, and experience in global template implementation will be advantageous. Effective communication skills, analytical skills, self-motivation in learning new concepts, and the willingness to share knowledge and skills with team members are essential behavioral competencies required for this role.,

As a Computer Systems Administrator at our company, you will be responsible for maintaining the various computer systems owned or operated by the company. Your duties will include providing end-user support, resolving technical issues, and offering technical assistance for all operating systems and applications. This support will be provided in-person or remotely through the use of telephone or remote access tools. You will also be responsible for maintaining business software applications, researching, designing, implementing, configuring, monitoring, troubleshooting, and evaluating both existing and new operating systems and applications. Additionally, you will be involved in testing, validating, and installing operating system and application security/performance patches. In this role, you will play a crucial part in installing, configuring, and maintaining the company's computer systems, applications, and firewall. This includes managing system and application upgrades, updates, and patches. Ensuring the security of company data and resources, as well as maintaining data availability and disaster recovery procedures, will also be part of your responsibilities. This position is a full-time, permanent role with benefits such as cell phone reimbursement, commuter assistance, and health insurance. The work schedule is during the day shift and requires in-person presence at the designated work location.,

You will be responsible for providing end-to-end IT support to VIP users, with a particular focus on the CEO and management group. Your main objectives will include ensuring the optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. It is crucial to deliver high levels of responsiveness, discretion, and professionalism in all interactions. As part of your role, you will lead and manage a team of DSS engineers who operate on a 24x7 shift basis. Monitoring team performance, providing coaching, and ensuring adherence to SLAs will be key responsibilities. Additionally, you will coordinate shift schedules to maintain consistent support coverage. Your duties will also involve overseeing daily IT infrastructure operations and end-user support activities. It is essential to ensure strict adherence to IT policies, procedures, and best practices. Furthermore, you will be required to coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Expert support for Apple platforms (macOS and iOS) will be a significant part of your role, requiring in-depth knowledge and troubleshooting capabilities on these platforms.,

As a Senior Business Analyst (Veeva Promomats) at our organization, your role will involve closely collaborating with stakeholders in commercial domains within the IT, Life Sciences, and Pharmaceutical industries. Your primary responsibility will be to gather and analyze requirements, with a particular focus on leveraging your expertise in Veeva Vault Promomats. You will be translating business needs into clear user stories and technical specifications, supporting project delivery, collaborating with cross-functional teams, assisting in testing and training, and ensuring successful implementation and user adoption through thorough documentation. Your key responsibilities will include actively liaising with business stakeholders to understand and translate their needs into technical specifications, engaging with cross-functional teams to define deliverables from unstructured requirements, analyzing existing business processes to recommend improvements, leading or supporting the implementation of new systems, conducting data analysis for insights, creating comprehensive documentation, providing end-user training, ensuring compliance with IT policies and standards, managing multiple projects concurrently, and collaborating with IT teams, business units, and external vendors for integrated solutions. As a skilled Business Analyst, you will need advanced expertise in Veeva Vault Promomats, Salesforce (with a focus on Healthcare Solutions), business requirements gathering, process improvement, system implementation, end-user support and training. Additionally, you should have experience in integration solutions, global data warehouse solutions, master data management solutions, IQVIA software, and Accuratics advanced analytics software in the healthcare sector. To qualify for this role, you should hold a Bachelor's degree in a relevant field, possess at least 5-7 years of experience in business systems analysis and/or software development, have a strong grasp of business requirements translation, excellent communication skills, and the ability to manage multiple projects effectively. Our company, FocalCXM, is dedicated to empowering customer-facing teams in the Life Sciences industry by providing innovative digital solutions and exceptional enterprise user experiences. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for Pharma, MedTech, and Animal Health sectors globally. Our core values include Love, Integrity, Teamwork, Tenkaizen, Leadership, and Excellence. Our team specializes in Veeva, Salesforce, and AWS technologies, delivering robust, scalable solutions for the Life Sciences and IT sectors. If you are a driven individual eager to lead, quick to learn, and ready to take ownership in a fast-paced environment, we offer a competitive salary, benefits package, professional development opportunities, a supportive work environment, and flexible working hours. Join our team if you are a self-starter who thrives with minimal handholding and prefers a dynamic work environment that encourages continuous innovation and daily improvement.,

You will be responsible for maintaining the various computer systems owned or operated by the company. This includes providing end-user support, resolving technical issues, and offering technical assistance for all operating systems and applications. You will provide support both in-person and remotely through the use of the telephone or remote access. Additionally, you will be in charge of maintaining business software applications by researching, designing, implementing, configuring, monitoring, troubleshooting, and evaluating existing and new operating systems and applications. Your role will also involve testing, validating, and installing operating system and application security/performance patches. You will be accountable for installing, configuring, and maintaining the company's various computer systems, applications, and firewall. This encompasses system and application upgrades, updates, and patches. Ensuring the security of company data and resources, as well as maintaining data availability and disaster recovery, will be part of your responsibilities. This is a full-time position with benefits including cell phone reimbursement, commuter assistance, and health insurance. The work schedule is during the day shift from Monday to Friday, and the work location is in person.,

Hi ..!!! Greetings from Highpoints Technologies India Pvt Ltd. We are hiring for Triage Support Specialist - IT Service Desk We are looking for immediate joiners Job Location: Gurgaon Employment Type: Contract Experience: 3+Yrs Candidate Profile: Our ideal candidate will have: ? 3+ years of experience in an end-user support role ? A strong desire to grow technically ? Hands-on familiarity with macOS & Apple hardware administration ? Hands-on familiarity with Windows / PC environments ? A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues ? The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form ? A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time ? Experience with our tech stack is preferred: ? macOS, Windows 10, VoIP, Zoom, Slack, Confluence, JIRA, Google Apps, Okta, JAMF, Meraki, Oomnitza ? Experience working independently and part of a team to provide an exceptional employee experience Position Expectations: ? Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and escalate to the appropriate team when necessary ? Provide training for colleagues and develop self service resources where possible ? Lead weekly new hire IT orientations and assist with day 1 onboarding logistics ? Participate in on-call support rotations ? Provide support triage steps to end users across ticket, in-person, chat, email, video, and phone channels ? Maintain detailed documentation of work completed, using the information gathered to develop self service knowledge bases and improved user guides ? Effectively and efficiently manage the software license requests and approval process ? Ability to work a flexible schedule (evenings, nights and holidays based off of the business need) Please fill in The details Candidate Name: Contact number: Qualification: Total Experience: Relevant Experience: Current Company: PayrollCompany: Current CTC: Expected CTC: Email ID: Notice period: Current Location: Preferred Location: D.O.B: Reason for Job change: ID proofand passportsize photo (Mandatory)

As a Life Science Business Analyst at FocalCXM, you will collaborate closely with stakeholders in commercial domains to gather and analyze requirements, with a particular focus on leveraging expertise in Veeva Vault Promomats. Your role will involve translating business needs into clear user stories and technical specifications, supporting project delivery, collaborating with cross-functional teams, assisting in testing and training, and maintaining thorough documentation to ensure successful implementation and user adoption. Key Responsibilities - Actively liaise with business stakeholders to understand and translate business needs into technical specifications. - Engage proactively with cross-functional teams to convert unstructured requirements into well-defined deliverables. - Analyze current business processes and recommend improvements to enhance operational efficiency and effectiveness. - Lead or support the implementation of new systems or modifications to existing systems, ensuring alignment with business goals. - Conduct data analysis to gather insights and support business decision-making. - Create comprehensive documentation and provide end-user training to facilitate system adoption. - Ensure adherence to corporate IT policies and compliance standards, including data security and internal audit requirements. - Manage multiple concurrent projects, ensuring timely delivery and stakeholder satisfaction. - Collaborate with other IT teams, business units, and external vendors to deliver integrated solutions. - Provide specialized focus on Veeva Vault Promomats, Veeva CRM, and Salesforce solutions in a Healthcare/Life Sciences context. Technical & Functional Expertise The ideal candidate for this role must possess advanced-level expertise in the following areas: - Veeva Vault Promomats - Salesforce (with emphasis on Healthcare Solutions) - Business requirements gathering and documentation - Process improvement and optimization - Functional system implementation and configuration - End-user support and training Additionally, the candidate should have broad experience in: - Integration solutions - Global Data Warehouse solutions - Master Data Management (MDM) solutions - IQVIA and Accuratics software used to enhance healthcare innovation and patient outcomes. Required Skills & Experience - Bachelor's degree in a relevant field - 5-7 years of experience in business systems analysis and/or software development - Strong understanding of business requirements and ability to translate them into scalable technical solutions - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously across different scales (small, medium, large) If you are a self-starter who thrives in a fast-paced environment, eager to lead, quick to learn, and ready to take ownership, FocalCXM offers a competitive salary and benefits package, opportunities for professional development and career growth, a supportive and collaborative work environment, flexible working hours with 5 days working, and lunch and snacks provided every Friday. Join us at FocalCXM and be a part of our innovative team driving solutions for the Life Sciences industry.,

You will be responsible for developing a comprehensive cut-over plan that includes all activities, timelines, dependencies, and required resources for a successful transition. You must also identify potential risks associated with the cut-over process and develop mitigation strategies to address them, covering risks related to data migration, system configuration, and go-live activities. As the central point of contact for all cut-over-related activities, you will coordinate with various teams such as project management, technical, functional, and business teams to ensure alignment and collaboration. It is essential to ensure that all necessary resources, including hardware, software, documentation, and training materials, are in place for the go-live by coordinating with vendors, IT teams, and stakeholders to address any deployment-related issues. Maintaining accurate records of all cut-over activities, decisions, issues, and resolutions for future reference and audit purposes will be part of your responsibilities. You will also be required to prepare status reports and updates for project stakeholders and management. Additionally, you will provide ongoing support and troubleshooting assistance to end-users during the initial post-go-live period to ensure a smooth transition and address any issues that may arise.,

As a Change Manager, you will play a crucial role in supporting the successful implementation of SAP S/4 HANA in India by driving localized change management efforts. Your primary responsibilities will include ensuring stakeholder alignment, promoting user adoption, and ensuring business readiness. You will collaborate closely with local and global teams to customize change management strategies and materials to suit local requirements while aligning with the overall program. Your key responsibilities will involve implementing a localized change management approach encompassing communications, stakeholder management, training, business readiness coordination, tracking, and end-user support. You will be required to adapt global templates and materials to incorporate local language, cultural nuances, and regional business processes. Building relationships with local leaders and key stakeholders to garner support and facilitate effective communication will be essential. Monitoring and reporting on progress, risks, and user sentiment to the central change management team, while escalating issues when necessary, will be part of your role. Collaboration with functional workstream leads, deployment teams, and business leaders to ensure smooth transitions and minimize disruptions will also be crucial. Identifying and addressing resistance to change by handling stakeholder concerns and providing targeted interventions will be a key aspect of your responsibilities. Additionally, you will be responsible for developing and maintaining change impact assessments, readiness plans, and stakeholder engagement strategies. To excel in this role, you should have proven experience in change management, preferably within SAP S/4HANA or other large-scale ERP implementations. A strong understanding of organizational change methodologies, stakeholder engagement, and training approaches is essential. Experience working in a multinational or cross-cultural environment and the ability to adapt materials and strategies accordingly will be beneficial. Excellent communication and interpersonal skills are required to influence stakeholders at all levels. You should also possess the ability to analyze and report on change adoption metrics, risks, and mitigation strategies. Familiarity with tools such as Prosci ADKAR, SAP Enable Now, or similar change management and training frameworks would be advantageous. Qualifications for this role include a Bachelor's degree in Business, Communications, Organizational Development, or a related field; change management certifications (e.g., Prosci, ACMP) are a plus. Proficiency in the local language, in addition to English, is required. Experience working within supply chain, finance, or commercial functions in the context of ERP transformations will be beneficial. This is a full-time freelance/contract role requiring 40 hours per week. The engagement is expected to start on or about 28th April 2025 and end on or about 01st May 2026.,