Company Description Whitehats is a Data Privacy and GRC automation company that offers solutions to help organizations manage data security and achieve compliance seamlessly. Our products, DataForesight and Compliance Foresight, are designed to meet regulatory requirements and ensure smooth business operations. These solutions are especially beneficial for Government, PSU's, Banks, NBFCs, FinTech, and insurance companies, providing an optimal blend of compliance and efficiency. Role Description This is a full-time hybrid role for a Sales and Marketing Executive located in Noida, with some work from home flexibility. The Sales and Marketing Representative will be responsible for developing and executing sales strategies, engaging with customers, providing exceptional customer service, and conducting sales training. Additional duties include driving marketing campaigns, identifying new market opportunities, and achieving sales targets. Qualifications Strong Communication and Customer Service skills Proficiency in Sales and Training techniques Experience in Sales & Marketing Excellent organizational and multitasking abilities Ability to work in a hybrid work environment Bachelor's degree in Business, Marketing, or a related field is preferred Prior experience in the tech or compliance industry is an advantage Show more Show less
Company Description Whitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its SLA-based IT support services provided to enterprises, SMEs, and home offices, ensuring compliance with security and network protocols. Additionally, Whitehats collaborates with international IT service providers, delivering local support in the region. As a trusted partner, Whitehats offers peace of mind through services such as remote support, network security, and unified communication solutions. We are seeking a highly skilled and experienced Senior IT Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the stability and efficiency of our organization's IT infrastructure. This position is remote, allowing the successful candidate to work from any location. Responsibilities: Remote Technical Support: Provide expert-level remote technical support to end-users, addressing hardware and software issues promptly. Collaborate with other IT professionals to resolve escalated technical problems efficiently. Infrastructure Management: Manage and maintain the organization's IT infrastructure, including servers, networks, and systems. Monitor system performance, identify potential issues, and implement proactive solutions. Cloud Technologies: Demonstrate expertise in cloud technologies, including AWS, Azure, and Google Cloud Platform. Implement and manage cloud-based solutions, ensuring scalability and reliability. Hosting Server and Linux (Ubuntu) Expertise: Configure, deploy, and manage hosting servers, with a focus on Linux-based Ubuntu environments. Set up and maintain LAMP (Linux, Apache, MySQL, PHP/Python/Perl) stacks for optimal web application performance. Microsoft Office 365 and Google Workspace: Administer and support Microsoft Office 365 and Google Workspace applications. Configure and troubleshoot email, collaboration tools, and cloud-based productivity suites. VoIP Technologies: Experience with Asterisk and Elastix VoIP systems. Implement and maintain VoIP technologies, ensuring reliable communication services. Windows Servers and VM: Manage and configure Windows Server environments locally and in Azure. Experience with virtualization technologies, including VMWare and Hyper-V. Cyber Security: Implement and maintain cybersecurity measures to protect the organization's data and systems. Stay current with cybersecurity trends and best practices. Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network connectivity. Conduct root cause analysis for recurring problems and implement permanent solutions. Security and Compliance: Implement and maintain security measures to protect the organization's data and systems. Ensure compliance with industry standards and best practices. Collaboration: Work closely with cross-functional teams to implement IT projects and initiatives. Collaborate with colleagues to provide technical guidance and mentorship. Documentation: Create and update technical documentation, including system configurations, troubleshooting procedures, and knowledge base articles. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an IT Remote Engineer or similar role. In-depth knowledge of IT infrastructure, including servers, networks, and systems. Strong troubleshooting skills and the ability to handle complex technical issues. Experience with cloud technologies (AWS, Azure, Google Cloud). Proficiency in hosting server setup, Linux (Ubuntu), and LAMP stack configurations. Familiarity with Microsoft Office 365 and Google Workspace administration. Experience with Asterisk, Elastix, and VoIP technologies. Proficiency in Windows Servers, VMWare, and virtualization technologies. Cybersecurity knowledge and experience. Certifications such as AWS Certified Solutions Architect, Linux Professional Institute Certification, and relevant cloud certifications are a plus.
Company Description Whitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its SLA-based IT support services provided to enterprises, SMEs, and home offices, ensuring compliance with security and network protocols. Additionally, Whitehats collaborates with international IT service providers, delivering local support in the region. As a trusted partner, Whitehats offers peace of mind through services such as remote support, network security, and unified communication solutions. We are seeking a proactive Remote IT Service Desk to oversee and coordinate our overseas IT Service Desk operations. This role involves hands-on ticket management , smart ticket routing , and team leadership to ensure timely, efficient, and customer-focused IT support. The IT Team Leader will log, track, and assign tickets, make routing decisions (remote vs. onsite dispatch vs. escalation), and ensure smooth operations of the service desk. Key Responsibilities Ticket & Incident Management Record and log incoming tickets in the ITSM/ticketing system. Monitor and manage the service desk queue in real time. Assign tickets to the right engineers based on skills, workload, and availability. Apply smart routing logic (L1 → L2 → L3 escalation, vendor coordination, or dispatch to onsite). Make transportation/dispatch decisions for onsite support engineers when required. Ensure tickets are updated with proper notes, resolutions, and closure comments. Team Leadership Supervise a remote team of Service Desk Engineers (L1/L2). Balance workloads across the team and provide shift coverage planning. Mentor, coach, and conduct regular performance reviews. Act as the first point of escalation for complex tickets. Operations & Reporting Track SLA performance and ensure timely resolution. Produce daily/weekly ticket and performance reports. Highlight recurring incidents for problem management. Suggest automation and workflow improvements. Customer Service Maintain professional and empathetic communication with customers. Handle escalated client concerns and complaints. Support Service Desk Manager in client-facing SLA/operations reviews. Requirements & Qualifications Must-Have 4–6 years of IT support/service desk experience. Prior Team Lead / Supervisor experience in IT Service Desk. Strong knowledge of Microsoft 365, Windows/macOS, networking basics, and endpoint tools. Hands-on experience with ITSM/ticketing systems (e.g., Freshservice, ServiceNow, Zendesk). Strong decision-making skills for ticket routing and resource dispatching . Excellent English communication (written & verbal). Nice-to-Have MSP / Managed IT Services background. ITIL Foundation certification. Familiarity with RMM and automation tools. Benefits Fully Remote – work from anywhere. Fexible schedule (aligned with UAE business hours). Training & certifications support. Clear growth path toward Service Desk Manager or Service Delivery Manager.
Company Description Whitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its SLA-based IT support services provided to enterprises, SMEs, and home offices, ensuring compliance with security and network protocols. Additionally, Whitehats collaborates with international IT service providers, delivering local support in the region. As a trusted partner, Whitehats offers peace of mind through services such as remote support, network security, and unified communication solutions. Whitehats is looking for a Digital Marketing Expert with 3 -4 years of experience in digital marketing. This is a full-time remote position ideal for someone who can independently manage, execute, and optimize digital campaigns for IT services and technology offerings. The candidate will focus on improving online visibility, strengthening digital presence, and contributing to steady growth in qualified inquiries through well-designed marketing strategies. Key Responsibilities Develop and execute digital marketing campaigns across Google Ads, Meta Ads, LinkedIn Ads, and other relevant channels. Manage social media platforms, content calendars, and paid promotions to support brand visibility and audience engagement. Create high-quality digital content, including blogs, landing pages, newsletters, case studies, and website copy. Perform on-page and off-page SEO to improve ranking, organic traffic, and website structure. Conduct regular technical SEO checks to ensure site performance, speed, and user experience. Plan and manage email marketing campaigns, automation workflows, and digital nurturing funnels. Monitor campaign KPIs such as traffic, CTR, engagement, inquiries, and conversions, and prepare detailed performance reports. Manage and maintain online chat channels and also all inbound leads reports. Research competitors, industry trends, and emerging digital tools to refine strategies. Collaborate with internal teams to align marketing activities with overall IT service goals. Required Qualifications Bachelor’s degree in Marketing, Business, IT, Computer Science, or a related field. 3–4 years of hands-on experience in digital marketing, SEO/SEM, or performance marketing. Strong working knowledge of Google Ads, Meta Ads, LinkedIn Campaign Manager, and SEO tools. Experience with email automation platforms such as Mailchimp, HubSpot, or similar tools also CRM. Excellent written and spoken English communication skills. Creative mindset with strong analytical thinking and the ability to work independently. Experience in IT services, MSP marketing, SaaS, or cybersecurity marketing will be an advantage.