Information Technology Manager

As an Information Technology Manager at Nextus Global Services, a leading BPO provider specializing in B2B and B2C solutions, located in Kalyan, you will play a crucial role in overseeing the IT infrastructure and ensuring the security of data and systems. You will be responsible for managing and maintaining hardware and software while implementing new technologies to enhance operational efficiency. Your key responsibilities will include providing timely technical support to users for hardware, software, and network issues, diagnosing and resolving technical problems, and escalating complex issues to higher-level technicians. You will also be involved in assisting with the installation, configuration, and maintenance of computer systems, servers, and network devices, as well as data backup and recovery procedures to ensure data security. Collaboration with team members to develop and update IT documentation and procedures will be essential in this role. You will also be required to maintain IT asset registers and ensure accurate records, demonstrating a working knowledge of servers, OEM & Licensing, and Sophos Firewall. In addition to managing IT staff and troubleshooting technical issues, you will be responsible for developing and managing the IT budget and ensuring compliance with industry standards and regulations. Working closely with other departments to support overall business goals will be a key aspect of this role, requiring a customer-centric approach and a focus on delivering quality service and valuable insights through advanced technology.,