Information Technology Manager

MYCPEONE

Manager - Managed IT Services

About The Role

Responsibilities

• Lead and manage the existing IT team to ensure smooth delivery of services.
• Develop and implement strategies to expand Managed IT services for our clients.
• Work closely with clients to understand business needs and provide tailored IT solutions.
• Oversee remote delivery of IT services from India to clients in the U.S. and other regions.
• Ensure high levels of customer satisfaction through proactive engagement and communication.
• Formulate service deliverables, create service-level agreements (SLAs), and ensure compliance.
• Collaborate with leadership to align Managed IT services with overall business objectives.
• Mentor and train IT staff to improve technical expertise and client-facing communication skills.
• Ensure compliance with global data security and IT policies.
  

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field.
• Masters degree preferred.
• 5+ years of experience in IT, with at least 35 years in a managerial or senior leadership role.
  

Required Skills

• Proven experience in delivering Managed IT services to international clients, especially in the U.S or Other Countries.
• Strong communication skills with fluency in English (both written and verbal).
• Ability to formulate IT strategies, Policies and Guidelines and implement them effectively.
• Experience in handling remote teams and cross-cultural environments.
• Knowledge of IT compliance, security, and risk management frameworks.
• Excellent problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
  

Preferred Skills

• Experience in managing IT services for clients in various industries.
• Familiarity with cloud technologies and solutions.