Information Technology Infrastructure Manager

As a member of the team, your primary responsibility will be to provide end-to-end IT support for VIP users, with a special focus on the CEO and the management group. This involves ensuring optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Your role will require delivering high levels of responsiveness, discretion, and professionalism at all times. - Lead and manage a team of DSS engineers operating on a 24x7 shift basis - Monitor team performance, provide coaching, and ensure adherence to SLAs - Coordinate shift schedules to maintain consistent support coverage - Oversee daily IT infrastructure operations and end-user support activities - Ensure adherence to IT policies, procedures, and best practices for a secure and efficient IT environment - Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting To excel in this role, you must provide expert support for Apple platforms, specifically macOS and iOS. Your knowledge and proficiency in these areas will be crucial in meeting the IT needs of our VIP users effectively. Qualifications Required: - Proven experience in providing IT support for VIP users - Strong expertise in supporting Apple platforms (macOS and iOS) - Experience in leading and managing a team of IT professionals - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced and dynamic environment,