Information Technology Infrastructure Engineer

Location:

Employment Type:

Working Hours:

Minimum Experience:

About the Role

Infrastructure Engineer

This role suits someone who enjoys problem-solving, works independently, and takes ownership from issue to resolution.

Key Responsibilities

• Deliver

  1st, 2nd, and 3rd Line IT Support

  to end users and internal systems.
• Monitor and maintain

  servers, networks, and system performance

  .
• Handle support tickets through the

  Service Desk

  and ensure timely resolution.
• Provide

  remote and on-site IT support

  (where required).
• Create and maintain

  SOPs (Standard Operating Procedures)

  for IT processes.
• Lead

  incident and problem management

  , including trend and root cause analysis.
• Manage and implement

  IT infrastructure projects

  and

  change requests

  .
• Support and maintain

  backup systems

  ,

  virtualisation

  , and

  VOIP telephony

  .
• Manage

  Active Directory, Group Policy, DNS, DHCP

  , and related services.
• Build and maintain strong

  client and internal stakeholder relationships

  .
• Identify skill gaps and

  training needs

  within the support team.

Skills & Experience Required

• Minimum 3 years of hands-on experience

  in infrastructure support or similar role.
• Strong exposure to

  1st, 2nd, and 3rd Line IT Support

  .
• Experience working in a

  Service Desk environment

  .
• Excellent

  troubleshooting and analytical

  skills.
• In-depth knowledge of:

• Windows OS (7 onwards)

  and

  Windows Server (2012 onwards)

• Microsoft 365

  deployment and management

• Active Directory

  ,

  Group Policy

  ,

  DHCP

  ,

  DNS

  ,

  Sites & Services

• Networking principles

  , including routers, switches, and Wi-Fi configuration

• Backup technologies

  (Veeam, Acronis, etc.)

• Virtualisation

  (Hyper-V, VMware, Citrix)

• VOIP Telephony systems

• Excellent

  verbal and written communication

  skills.
• Strong

  customer service orientation

  and teamwork mindset.
• Proven ability to

  work independently

  and handle pressure.
• Leadership qualities to

  motivate and guide

  junior team members.

Why Join via Extended Teams

• Work

  remotely for a UK-based company

  while being legally employed in India.
• Get access to

  international projects and advanced infrastructure systems

  .
• Enjoy

  secure employment

  ,

  local payroll

  , and

  HR support

  managed by

  ExtendedGT EOR

  .
• Be part of a

  collaborative and forward-thinking

  global IT team.
• Grow your skills in a

  modern, supportive remote-first environment

  .