Information Technology Infrastructure Engineer

3 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Location:

Employment Type:

Working Hours:

Minimum Experience:


About the Role

Infrastructure Engineer

This role suits someone who enjoys problem-solving, works independently, and takes ownership from issue to resolution.


Key Responsibilities

  • Deliver

    1st, 2nd, and 3rd Line IT Support

    to end users and internal systems.
  • Monitor and maintain

    servers, networks, and system performance

    .
  • Handle support tickets through the

    Service Desk

    and ensure timely resolution.
  • Provide

    remote and on-site IT support

    (where required).
  • Create and maintain

    SOPs (Standard Operating Procedures)

    for IT processes.
  • Lead

    incident and problem management

    , including trend and root cause analysis.
  • Manage and implement

    IT infrastructure projects

    and

    change requests

    .
  • Support and maintain

    backup systems

    ,

    virtualisation

    , and

    VOIP telephony

    .
  • Manage

    Active Directory, Group Policy, DNS, DHCP

    , and related services.
  • Build and maintain strong

    client and internal stakeholder relationships

    .
  • Identify skill gaps and

    training needs

    within the support team.


Skills & Experience Required

  • Minimum 3 years of hands-on experience

    in infrastructure support or similar role.
  • Strong exposure to

    1st, 2nd, and 3rd Line IT Support

    .
  • Experience working in a

    Service Desk environment

    .
  • Excellent

    troubleshooting and analytical

    skills.
  • In-depth knowledge of:
  • Windows OS (7 onwards)

    and

    Windows Server (2012 onwards)

  • Microsoft 365

    deployment and management
  • Active Directory

    ,

    Group Policy

    ,

    DHCP

    ,

    DNS

    ,

    Sites & Services

  • Networking principles

    , including routers, switches, and Wi-Fi configuration
  • Backup technologies

    (Veeam, Acronis, etc.)
  • Virtualisation

    (Hyper-V, VMware, Citrix)
  • VOIP Telephony systems

  • Excellent

    verbal and written communication

    skills.
  • Strong

    customer service orientation

    and teamwork mindset.
  • Proven ability to

    work independently

    and handle pressure.
  • Leadership qualities to

    motivate and guide

    junior team members.


Why Join via Extended Teams

  • Work

    remotely for a UK-based company

    while being legally employed in India.
  • Get access to

    international projects and advanced infrastructure systems

    .
  • Enjoy

    secure employment

    ,

    local payroll

    , and

    HR support

    managed by

    ExtendedGT EOR

    .
  • Be part of a

    collaborative and forward-thinking

    global IT team.
  • Grow your skills in a

    modern, supportive remote-first environment

    .


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