Posted:None|
Platform:
Work from Office
Full Time
Review, triage, and assign tickets raised by employees.
Track ticket status and ensure timely resolution.
Maintain documentation of recurring issues for knowledge sharing.
Monitor dashboards and alerts to identify performance or system issues.
Correlate alerts with tickets and incidents.
Work with engineering/IT teams to resolve issues proactively.
Serve as a liaison between employees and technical teams.
Provide updates on ticket status and resolution timelines.
Escalate high-priority issues promptly.
Generate reports on ticket volumes, resolution times, and system health.
Recommend improvements in processes or monitoring setups.
Have Relevant Technical Experience.
Hands-on Jira experience creating, assigning, tracking, and reporting on tickets.
Grafana familiarity reading dashboards, interpreting metrics, and responding to alerts.
Basic understanding of IT infrastructure, networking, and application performance.
Exposure to other ITSM tools (ServiceNow, Freshservice, Zendesk) is a plus.
Radical Minds
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
3.5 - 4.0 Lacs P.A.
ahmedabad, gujarat
Salary: Not disclosed
Kochi, Kerala, India
Salary: Not disclosed
5.5 - 11.0 Lacs P.A.
Experience: Not specified
1.25 - 2.5 Lacs P.A.
5.0 - 10.0 Lacs P.A.
hyderabad
5.0 - 9.0 Lacs P.A.
Experience: Not specified
4.0 - 4.5 Lacs P.A.
3.0 - 4.0 Lacs P.A.
lucknow
4.2 - 4.8 Lacs P.A.
