Information Technology Administrator

Job Title:

Job Type:

Job Summary:

IT Administrator

Key Responsibilities:

• IT Support:

  Provide first-level technical support to employees for hardware, software, and network issues.

• System Maintenance:

  Assist in the maintenance of computers, servers, and networking equipment.

• Software Installation:

  Assist in installing and updating software across the company’s systems.

• Troubleshooting:

  Identify, diagnose, and resolve basic IT problems related to hardware, software, and network connectivity.

• Data Backup:

  Help ensure regular data backups and contribute to the company's data security efforts.

• Documentation:

  Maintain accurate records of IT assets, issues, and resolutions in a ticketing or documentation system.

• Network Support:

  Assist in monitoring and maintaining the company’s local area network (LAN) and internet connectivity.

• Security Monitoring:

  Support basic IT security tasks, such as ensuring antivirus updates and security patches are applied.

Requirements:

• Education:

  BSc (Mandatory)

• Experience:

  2 to 3 years of experience in IT support or administration (internships, part-time roles, or self-taught experience welcome).

• Basic Knowledge of:

• Windows and/or Linux operating systems.
• Network concepts (e.g., IP addresses, DNS, routers, switches).
• Hardware components (e.g., computers, printers, servers).
• Office productivity software (e.g., Microsoft Office, Google Workspace).

• Problem-Solving:

  Strong troubleshooting and problem-solving skills with a proactive attitude.

• Communication:

  Good verbal and written communication skills to interact with non-technical staff.

• Team Player:

  Ability to work well in a team and follow instructions.

Added Advantage:

• IT certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or similar.
• Basic knowledge of network security and firewall configurations.
• Familiarity with cloud platforms like Google Cloud or Microsoft Azure.